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John Powell
Via
Google Business Profile
1 month ago
I always had great treatment from Brian Wright for many years.With the new facility at River Park Dr. in Sugar Land, my ongoing treatment is managed by Tina Burr who carries on the excellent eye care provided to me by Mann Eye Institute for almost 20 yrs.I have complained over the bombardment of txt messages and emails about upcoming appointments and lack of coordination with the back office in scheduling an appointment to suit me.I had an appointment scheduled and confirmed for April 17, but when I got there I was not on the schedule, they then told me Tina Burr was unavailable that day, so I rescheduled for 24 April, having travelled down from Brenham, 80 miles each way.I arrived before my 10:20 am but was not seen until 10:40 am by Kenneth, who took 30+ minutes to do my pre-exam tests and repeated the eye scans a number of times until 11:25 am. I was finally seen by Tina Burr at 11:40 am & advised her of my concern that Kenneth did not perform well and kept asking me the same questions repeatedly. He also used the same tissue to wipe both eyes after putting in drops for dilation, that could create cross infection. I finally got out of the clinic at 12:00 noon.Tina Burr was very professional as always, but the reception & Kenneth need to sharpen up their act in dealing with patients.I see new staff every time I go there now, but they do not seem to know my medical history or read my notes on past treatments.I also dislike going through the AI computer system to get an appointment, you can no longer call up for an appointment.The computer did not register my appointment for 17 April.The new facility is very good but at the end of the day it is the people there who deal with patients that make the Mann difference and standards are slipping at Greatwood.
Michael Flores
Via
Google Business Profile
1 month ago
David White
Via
Google Business Profile
1 month ago
Routine eye exam went well. Only problem was that they did not give me the prescription at the end of the visit.
Kathie Ford
Via
Google Business Profile
2 months ago
Very catering to your needs
John Lyon
Via
Google Business Profile
2 months ago
I felt rushed or my questions were aggravating the doc, and didn't fully understand the necessity or prognosis of deciding to get procedure done...felt like there was a personality clash between myself and the doc...the office called me back, and did apologize, and stated they do not wish to reflect my perception of not caring for their patients concerns, and also said their doctor doesn't wish to project apathy for what the patients think or feel.
6424 E Riverpark Dr
Sugar Land, TX 77479
OR