Loden Vision Centers

4.7

2512 reviews

5

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1

4 review(s) have no rating

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Raylene Watts Via Google My Business - Gallatin

6 years ago

I love the doctors here but The receptionist NEVER ANSWERS THE PHONE! NEVER! I had to call the goodlettesville office to call them. I need my glasses. ANSWER THE PHONE PLEASE. IVE BEEN CALLING ALL DAY. GOT THE ANSWERING SERVICE. CALLED BACK, NO ANSWER. PLEASE ANSER THE PHONE. I NEED MY GLASSES.

Joe Edmondson Via Google My Business - Goodlettesville

6 years ago

Had both eyes done in goodlettsville,TN . Last month! Left eye OK, but right eye not so good ! Say dr schimmel a few go and he told me the could tweet or fix my right eye! Well went back last Thursday, oct5, he just gave me a eye glass order ? Hope to here from them tomorrow ? Has anybody had this problem ?

Janet S. Via Yelp - Gallatin

6 years ago

I had an appointment this morning, however, I get there and the lady at the front desk treated me like I was nothing. She judged my appearance and wanted to make sure I had money to pay for all additional services that Blue Cross Blue Shield would not pay, for a diabetic eye exam. She harassed me so about money I told her, that's OK, I go back to VisionWorks (not really wanting to). She's a Caucasian, black wavy hair with glasses. Please avoid this front desk person for she will ruin your morning. I gave all the information that my insurance co. gave to me. Money is never the issue with me because I'm blessed to have it.

Sterling Koerpel Via Google My Business - Goodlettesville

8 years ago

I wanted to write an update on the review I wrote below. After posting my review, I was contacted by Katie, and she reassured me that the office has since implemented new tactics to shorten wait time for patients. They also, at my request, refunded my copay. I believe that this was only fair, and I want to send my sincere gratitude for following up.**********************************************************************After being diagnosed with pink eye, my primary physical referred me to Loden Eye Vision in Goodlettsville. Upon driving up, the place was huge, clean, and I was immediately impressed. However, my experience following arrival was not as pleasant.I am a single woman, 31 years old, and I pay for my own insurance. A $60 copay is fine with me, if I receive great care. The office had called me the day before to ask if I would be there early to fill out paperwork, as a new patient. For my 3PM appointment, I arrived at 2:45PM and noticed only 4 cars in the parking lot. I was not called up to pay and deliver my paperwork (which I had filled out at home, prior to arriving, to save time) until 3:15PM.From there, I was not called in to see a doctor until 4PM. And from there, I was not seen until 4:15PM.All the while, none of the staff, not even the doctor, apologized or even acknowledged the fact that they were running an hour and 15 minutes late for my appointment, which lasted about 4 minutes.Frustrated, my mother who was in town visiting and with me, asked the doctor point blank if there was a reason for their tardiness. Dr. Sofranko responded by saying that we should tell someone up front in the office about it because sometimes HE waits for patients to come back. He did not seem too concerned with our wait time at all, but rather a bit bothered by the lack of communication among the staff that he works with.A nurse then took us to the front and said that she would bring this up to the office manager, Katie. Katie did not end up being there, so this nurse insisted that she would let Katie know, have Katie call me, and apologized, saying that the wait time was unacceptable.That all happened three days ago. I have not heard from the office Manager that I was promised would "absolutely contact me".I was unimpressed with the nurses, the doctor, and the lack of follow up. There was one lady, Tracy, who worked on the floor and spoke with us about glasses and the industry in general. She was WONDERFUL! All other aspects of this office are things I would not want to encounter again.My time is very valuable to me, and sitting around for more than an hour without as much as an "I'm sorry we are running behind" is unacceptable. I also work hard for my money, so paying for this experience is something I'll never do again.Hopefully this review will help the office to make some changes. It is an honest review.