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Sherry Shannon
Via
Google Business Profile
- Kingston
6 years ago
The actual visit went smooth with no issues.. barely had to wait and everything.. frustrating part is here I am almost a month later with no damn glasses and was told 7 to 10 business day wait. Good thing I only need them to read
Glenn Of Trees
Via
Google Business Profile
- Kingston
7 years ago
The surgeon I had for both eyes was excellent , however I must say ( due to the "factory" type of set up this feels like) there was to my awareness too many oversights that happened with his staff and inter-office communications. The Kingston facility where my first eye surgery was performed was very professional, as was the Scranton facility where my other eye was done; however, the second experience in the operating room was not as pleasant.The surgery was already in progress when the anesthesiologist informed me he had decided not to give me anything...without even consulting me before hand. Seeing then that I was in need of something, he administered a drug to me to which I had a very negative reaction that left me in the recovery room for 2 and a half hours afterwards.I am assuming for this reason this healing hasn't been as fast as the first one. I am offering these insights so no one will have to experience this unexpected and rude treatment that could have been professionally avoided!
Goo gle
Via
Google Business Profile
- Kingston
8 years ago
cynthia kordsmeier
Via
Google Business Profile
- Kingston
10 years ago
I been going here for years and when I mean years we are talking like 15+ years. I like it better when it was on Dorrance St., now the peope that work there just don't care about their jobs and the oganization on how things are run are backwards. At least at dorance st you were highly organized and you knew where to go. Even when you called you have always gotten a real peson to talk to when odering your contacts or glasses now yuo get a answering machine and be lucky to get a call back the next day. I went here after going to a family doctor for a few years because I thought I would give another try at it because I love my doctor. Well its not any different or better and I feel sorry for the doctors because eventually they could lose their customers because of your other staff. Just an idea on scheduling appts! Maybe you should schedule them 4 weeks before the customers 1 year is up just in case they have to reschedule, so this way they will have their contacts. Customers should also be warned to buy their contacts before the year is up so they know anytime after then they will not be able to get them until their appt. There is really too much to explain here but it is NOT like it used to be. IT'S ALL ABOUT THE MONEY NOW!
Shailean Hardy
Via
Google Business Profile
- Kingston
11 years ago
The prices are cheap and that's always good. However, when your cheap glasses and lenses come back with crazing (tiny scratches that show when held up to light) on them after you've sent them back THREE TIMES to remedy the same problem, one sacrifices cheapness for quality and demands a refund and takes their business elsewhere.I wish they'd refuse to use the crappy labs they send their glasses to or at least take more care in ensuring that after glasses come back defected repeatedly that the lab doesn't mess up again.To their credit, I wasn't hassled when I asked for a refund.
