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Mabelle D.
Via
Yelp
- El Cerrito/Contra Costa
11 years ago
I just had an enhancement done. The customer service is awful. When making the appointment, they neglect to tell you about the pre-op paperwork which took me way past my 9 a.m. appointment time. When I mentioned this to the financial counselor, her comment was I was there before and should have remembered. Does she think I have a memory like an elephant? That was 4 years ago. She also said my left eye was the one to be operated on when it was my right. I was told I could only have the epi-lasik procedure which would cost more. After I countered no restrictions were ever mentioned when I paid for my initial surgery, she spoke with Dr. Ellis and I got my enhancement for the original $250. What she didn't tell me was it would be the standard procedure and not the epi-lasik. I found this out when I had to sign another form. I don't have time to cover other bothersome things. I'll just say there was a bait and switch feel to the transaction. My surgery seems to be fine. However, if I ever need another enhancement, I'll save my money and go elsewhere, although I know it will cost me more. No one should have to spend 4-5 hrs. for a 9:00 appt. time and deal with questionable ethics.
Mellissa B.
Via
Yelp
- El Cerrito/Contra Costa
13 years ago
Dr. Ellis is the used car salesman of eye surgeons. <br><br>Although my eye surgery was successful, my experience as a whole was awful. I'm not going to give a lengthy description of what happened because many of you probably wont even read it but just know this: the nurses are abrasive and unfriendly; you're lucky if you get eye contact and Dr. Ellis is the most arrogant and impervious doctor I've ever met. <br><br>His web site says, " Dr. WIlliam Ellis has preformed over 40,000 LASIK procedures..." and that is EXACTLY how he makes you feel. You're nothing but another notch on his belt.