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Alison C.
Via
Yelp
7 years ago
I did reach out to the officevto let them know about the issue with my lenses and they scheduled another eye exam in the Wellesley office. I have to say I had a much better experience visiting the Wellesley office it was quiet and the people were overly friendly and sincere! My prescription was incorrect and they corrected it and will now replace the lenses on the four pairs of glasses I bought. So overall I am extremely pleased with this experience.
Nick Kilroy
Via
Google Business Profile
7 years ago
Background info: combat athlete with horrendous nearsightedness (contact prescription was -5.50 in one eye and -5.25 in the other) and an astigmatism in one eye. Didn't qualify for Lasik because Lasik weakens the cornea and physical contact can rip it off, but wanted PRK to begin with, since PRK also doesn't have any risk of corneal infections.I got PRK over a year agowhile the appointment itself where I was talking with Dr. Melki seemed a bit uninformed and short, as well as not terribly welcoming (I had done a ton of research beforehand and I ended up not being told very much about the procedure or otherwise; luckily I already knew the answers to most questions I had), the surgery itself was very quick, incredibly easy, and surprisingly painless. The surgical assistants and nurses were wonderful; all staff other than the Dr was wonderful.I *would* recommend that Dr. Melki be a bit more engaged and informative with his patients, since, had I gone in there not knowing anything, I would have come out of there not being given a lot of valuable information. While i was confident in my decision from my own research, HE did not make me feel more confident about it, which wasn't great. Overall, I'd rather a very good surgeon over someone with a great bedside manner, and he absolutely knows what he's doing, but I do think he may not have as many patients feeling very confident in his abilities if he doesn't offer more verbally thorough exams. I think other doctors might be better for people who are unsure or uncomfortable about going in for surgery.Follow-up exams with the assistants were easy, instructions on post-surgery care were accurate, and overall, great experience.FANTASTIC investment. I would absolutely go back if I needed to have any revision work done in the future (though let's cross our fingers my eyeballs say 20/20, though!).
Neil Miller
Via
Google Business Profile
7 years ago
Very efficient , knowledgeable staff who communicated every step of the process along the way, and what to expect post procedure.
Audra K.
Via
Yelp
7 years ago
I had a great experience throughout the process. Minus one star because after the procedure (Lasik), they took me to a room but failed to mention (remind me) that I might have intense burning in my eyes similar to getting soap in your eyes. Which doesn't sound horrible... But if you just had surgery and you can't touch your eyes, and you don't know if this is normal... you start to panic. I read in my paperwork later that this can happen, SO I was warned... but a reminder would have been ideal. It was a very long 30 minutes for me. Once the Dr. came in, he added numbing drops and I was good to go. Very friendly staff - overall I'd definitely recommend this practice.
Laura Santoski
Via
Google Business Profile
7 years ago
Getting Lasik at Boston Laser is an impersonal but professional experience. They do tons of surgeries and keep things moving along quickly, so it felt a bit like being in a Lasik factory - they whisk you in and out of various rooms - but everyone I interacted with was perfectly pleasant, and I trusted them to do a good job with the surgery.