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- Dr. Cortland Miller
11 years ago
i had an out-patient spinal procedure, they told me be there at 2, and have my forms already filled out and hand them in when I checked in, and leave my cell phone in the car because there was no place for me to store valuables--bring ID only. I arrived early and handed them in at 1:50. at 2:30, I asked what the hold-up was. "Oh your appointment to be taken back is at 3:30" Um, ok, I said, and the time of my procedure? "It's scheduled for 4pm, but the Dr is running a little late today--so yea, they may not take you back till 3:45 or 4, so you may get started at 4:30." So you are telling me that I was told to be here, forms filled out and ready to go without even a cell phone, in order to wait 2 hours before you EVEN BRING BE BACK--and now it may be 2.5hrs before you even bring me back, and i have to sit in an uncomfortable stiffback waiting room chair the whole time, ironically, to get a procedure for severe back pain? The arrogance and disrespect of that was amazing. I should have walked out, but I felt like a captive audience. I got a survey in the mail. I blasted them for it. Nobody ever called or followed up at all. I took a half day off work, and they didn't even contact me back. Pain management shots are HIGH profit. By the way, pain lessened by maybe 10% for 1 week, then like it never happened.
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- Dr. David Rothbart
13 years ago
I was happy with the surgery Dr. Rothbart performed at first. The initial problem seemed to be fixed, however I started having issues with other areas. When I brought this up to him, he seemed to ignore my concerns. I felt like he had gotten his money for surgery and didn't want to deal with me anymore.
