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Anonymous
Via
Vitals
- Dr. Scott C. So
4 years ago
Waiting too much
Suzanne Vannucci
Via
Google My Business
- San Francisco
4 years ago
Very fast professional staff. Minimum wait. Waiting room staff as well as "inner office" staff are very friendly
Michael Watson
Via
Google My Business
- San Francisco
4 years ago
Naum Berg
Via
Google My Business
- Dr. Scott C. So
4 years ago
Helen F.
Via
Yelp
- San Francisco
5 years ago
I rarely write reviews. I am not sure what prompted me, originally, to write a review for Pacific Eye Associates. (Well, I was extremely pleased with the results of my surgery. Secondly, there were some very negative comments...and my experience was, overall, a better one. Third, I was difficult with one of the staff, who had done no wrong, maybe this is how I apologize.) This second review is to address (renewed) criticism of Billy Kwong. I spoke with Billy Kwong, in person, when he scheduled my surgery. I will often ask a lot of questions. The fact that I did not do so maybe had to do with my confidence in the doctor. Bill Kwong came across as very professional, very informative, in that conversation. (He spoke quickly, yes, but that is something I like.) I later emailed him requesting a copy of a medical release I had signed. It came flying back within minutes. (I never tried phoning him, it is a busy office, email seemed better.) I was in the office on a subsequent visit. When a patient came out of Billy Kwong's office, I stepped into the doorway and asked for a couple minutes of his time. Which he courteously gave. I was asking for information that was not really his "brief." He explained who/how I should ask. He was completely courteous. I was mindful of his time, As I have mentioned, it is a very busy office. I have had no other contact with Billy Kwong. My contact, as I have described, was limited to conversations on two different days (and one email exchange). I could not possibly speak to Billy Kwong's conduct day to day to day. Maybe I am mistaken in my judgment. But I have no reason to give a positive review of Billy Kwong, except it was indeed my experience. (My experience/conversation with the Russian translator was also very different, much better, than that of another reviewer.)
