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Jonathon Colman
Via
Google Maps
- West Seattle Office
10 years ago
My wife just left here in TEARS. She's had appointment for over a week to deal with a painful eye issue that's interfering with her ability to drive, work, and function. But apparently the eye doctor with whom she had the appointment decided to retire. Which wouldn't have been a problem, except that the West Seattle-Highline office staff didn't do anything about it. They. Did. Nothing. At. All. The office staff never reached out to my wife to inform her that the appointment they set just over a week ago was cancelled, even though they had her phone number and contact information. So she showed up expecting to have an appointment and solution for her pain and left with... nothing! The office staff couldn't transfer her to another doctor and said that the rest of their doctors were booked through the end of next month. WTF?! My wife had to stop work to come to this appointment, and that's the least of her concerns since she's in constant eye pain right now. What's wrong with this place that they treat their customers this way? The worst part is that my wife's been to this clinic before and had a good experience the first time. Well, she's not going again, that's for sure. DO NOT GO TO THE WEST SEATTLE-HIGHLINE EYE CLINIC. I refuse to support any business that FAILS so hard on customer service, especially for people who are in pain and need help the most.
Zyber junker
Via
Google Maps
- West Seattle Office
11 years ago
I went to the one in Burien and now moving to West Seattle one, In hope that I will get better services from STAFFS. There staffs are recruited from cheap vocational institutes that works for a lot less. Seem they could careless about any quality. You can tell that they guzzle up gallons of red bull, they speak really fast, herding patients around to clear schedule as fast as they can. I tried hard to catch what are they saying, they are annoyed when you asked any questions to slow them down. I have %$#@ insurance, Hope to God that I do not go BLIND through this process. Dr. Aaron W. is excellent! Wonder where they dug the office managers from, did he or she ever look up their reviews?
