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Ted Teller
Via
Google My Business
- Norwell Office
3 years ago
UPDATE : After posting my reviews with my displeasure I received a call from the head of this office to see what she could do to turn this into a positive experience. She offered to come to my home to measure the pupilary distance (which was very surprising), she also stated they would now start measuring the pupillary distance fro all of their clients.I appreciated the personal contact and willingness to make it so I could get corrective lenses.Original review :Unfortunately what potentially could have been good service moved to unacceptable.When I was looking for a new Optometrist as my former retired, I was sure to ask every potential Optometrist if they furnish pupillary distance.When I chose Nielsen Eye center it was because they said yes. During the exam they measured me for this.They tried to upsell me to surgery, which I am not interested in. I let the doc know this, and she stated if I change my mind to let them know.Fast forward when I ask for my script so I can get glasses online, They did not furnish it. I assumed it was an error and called, and was told they don't furnish that. Period.I spoke to several people at the office who were rude, bewildered and one asked me to tell her where it says that in their contract with my insurance.So, my benefit has been soaked and I am now appealing to my insurance company since I cannot get glasses with what they provided, and I will be reaching out to the Department of insurance and making a complaint to the medical board.This isn't acceptable and will not be accepted.
T
Via
Google My Business
- Norwell Office
3 years ago
UPDATE : After posting my reviews with my displeasure I received a call from the head of this office to see what she could do to turn this into a positive experience. She offered to come to my home to measure the pupilary distance (which was very surprising), she also stated they would now start measuring the pupillary distance fro all of their clients.I appreciated the personal contact and willingness to make it so I could get corrective lenses.Original review:Unfortunately what potentially could have been good service moved to unacceptable.When I was looking for a new Optometrist as my former retired, I was sure to ask every potential Optometrist if they furnish pupillary distance.When I chose Nielsen Eye center it was because they said yes. During the exam they measured me for this.They tried to upsell me to surgery, which I am not interested in. I let the doc know this, and she stated if I change my mind to let them know.Fast forward when I ask for my script so I can get glasses online, They did not furnish it. I assumed it was an error and called, and was told they don't furnish that. Period.I spoke to several people at the office who were rude, bewildered and one asked me to tell her where it says that in their contract with my insurance.So, my benefit has been soaked and I am now appealing to my insurance company since I cannot get glasses with what they provided, and I will be reaching out to the Department of insurance and making a complaint to the medical board.This isn't acceptable and will not be accepted.
Henriqueta Fontes
Via
Google My Business
- Quincy Office
3 years ago
Beth Sergeff
Via
Google My Business
- Quincy Office
4 years ago
Polite and courteous receptionist. Nice office. Quick eye doctor visit.
Terry MacDonald
Via
Google My Business
- Norwood Office
4 years ago
I was very pleased with Dr. Condon and his attention and explanations to all my concerns.My wait time was rather lengthy. 4pm appointment waited 45 minutes to be seen.Office staff very nice