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Karl Smith
Via
Google My Business
- Sturbridge
6 years ago
I had a difficult time trying to find this office even with the GPS feature on my cellphone
Elmer Dunn
Via
Healthgrades
- John L. Swan
8 years ago
In past, have really appreciated Dr. Swan. But just received notice time to schedule husband's yearly exam. Called to make appointment, but next available was almost a year in the future. Something not right there. My husband is diabetic and needs YEARLY exams. If no cancellations occur so he can get in earlier, I may find another doctor for him. Very discouraging!
Matthew Brown
Via
Google My Business
- Sturbridge
10 years ago
When I showed up for my new patient appointment I was told the Dr. had left sick. That's understandable, but no one could give me an explanation as to why I wasn't called and told this before my appointment time. I drove across Montgomery just for this appointment. I was told they would call me to reschedule in the morning. No one called.I called them the next day and then I was put on hold and then hung up on. It's very clear to me they don't need/want new patients. Moving on
Rebecca S.
Via
Yelp
- Zelda
12 years ago
Scheduled an 8 am appt on a day the clinic opened at 8. Arrived at 7:50 and signed in. The doctor didn't enter the exam room until 9:05 on this visit - it was 8:45 on the previous visit to same clinic at same time, and I had similarly long waits for the 3 visits prior to that. When I expressed displeasure at being kept waiting more than an hour, the doctor yelled at me, told me I had no right to speak to him that way, discharged me as a patient, and stomped out of the room. The female tech in the room offered no apology; when I mentioned their patient scheduling practices were unacceptable, she responded, "I don't have anything to do with that."<br><br>Quality of medical care: no complaints. <br>Professional, friendly service: forget it. <br>Customer concerns matter: no chance.