Mann Eye Institute
4.7
12720 reviews
4.7
12720 reviews
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    11417
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    Tammy Maly Via Facebook - South Austin Location
    11 years ago
    Yelp
    Jamie H. Via Yelp - South Austin Location
    11 years ago
    I have used Yelp for years to help me decide which businesses to use around Austin, but have never felt strongly enough about one to actually get on here and write a review of one... until now! Had my Lasik procedure done about less than two weeks ago and my experience with Mann Eye could not have been better. <br><br>Let me start by saying I was one of those who thought Lasik would stay on my bucket list forever, beyond my reach because of the cost. I saw the Groupon for Mann Eye a couple of times over the last year, and have heard my favorite radio personality (shout out to Bobby Bones!) talk about it for a couple of years now... but thought I'd never be able to afford it. On a whim, I looked up Mann Eye here on Yelp and I read every review. Many of them mentioned the 24-months of interest free financing... and I decided to go ahead and book my complimentary consultation just to find out if I was even a candidate for Lasik. <br><br>From the moment I walked in the door I felt like I was among friends. The front desk staff is the most pleasant I've ever dealt with at any medical office! The consultation went well but I will say it was a bit confusing at first. Although my mind was made up that I wanted to do it, as long as the financing deal worked out, I did feel slightly pressured when they were throwing out dates to schedule my surgery BEFORE they even did any of the tests to see if I was a candidate. I thought to myself... "So are you a candidate as long as you are willing to pay for it?!" We settled on a date the very next week and THEN we went into the other room where they actually do several tests to determine if you meet the criteria for surgery. After those tests I met briefly with Dr. Honour Cessac -- who was probably my favorite of all! She was so unassuming and sweet. I liked her instantly and she made me feel very comfortable with everything.<br><br>I had to be out of my contacts for 7 days leading up to surgery, so suffice it to say after 7 days of wearing glasses I could not WAIT for the day to come (during that time I also bought the groupon and was approved for Care Credit, so was able to make the procedure quite affordable). As the afternoon approached I started to feel more nervous than I expected, but of course once I was there my fears were calmed by all the wonderful staff members. My procedure was done by Dr. Lisa McIntire, and I specifically wanted to brag on her in this review because a previous Yelp reviewer did not have a great experience with her. Due to that review, I was a little concerned about being matched with her, however I thought she was very friendly and did an AMAZING job on my eyes. Like everyone else, I only met her a few minutes before the surgery, but that did not bother me at all. She is an extremely capable and skilled surgeon, and took the time to talk to me and answer any questions I had before we got started. She was great!<br><br>After surgery my friend drove me home and as instructed, I took a nap to sleep off the Valium. A few hours later I could see clearly enough to watch the Spurs lose the championship (boooooo) from across the living room. On the first day you have to wear clear plastic eye coverings taped to your face (and you have to sleep in them for 5 nights). I didn't enjoy that part... but it's tolerable. By the next morning I could see great and drove myself to my follow up appointment. I now have 20/15 vision!<br><br>I did want to mention that while my overall experience was definitely great - there WAS more discomfort involved than I anticipated. On the evening immediately after my surgery it was hard to keep my eyes open for more than a few seconds at a time - they were incredibly dry and I occasionally had the sensation of something being in my eye. The artificial tear drops will be worth GOLD those first few days, especially. My eyes were INCREDIBLY dry in the early mornings. Two weeks later I'm noticing a slight improvement, which I'm sure will continue to get better over time. But plan on experiencing at least some discomfort (note: not pain... I was honestly never in any pain for even a second). <br><br>One last thing I wanted to mention about cost...There are two prescription drops that you have to use for 5-6 days, but my insurance covered most of those and they only cost me $10 each. I've also purchased two boxes of artificial tears at about $12 each, and anticipate needing to buy 2 more until the dryness subsides. So my total spent on drops will probably be around $65-$70. My total costs were $100 for Groupon, $70 for drops, and $3995 for procedure for a total of $4165. This might vary for you depending on what specials they have going on at Mann Eye, how many boxes of drops you buy, whether insurance covers any of the prescribed drops, and whether you have a complicated situation such as an astigmatism or some other eye condition. I've just included this as a general guideline/estimation.<br><br>I highly recommend Mann Eye if you are considering Lasik!
    Yelp
    Daniel P. Via Yelp - Katy Location
    11 years ago
    This an amazing place! Wouldn't go anywhere else for eye care. Couldn't be happier with my Lasik! The whole staff made me feel so special I felt like I was at a spa. I bring my whole family here for their regular eye exams. They are definitely the eye doctors to visit in Katy!
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    Genevieve Eubanks Via Google Business Profile - Sugar Land Location
    11 years ago
    My husband had gotten a sliver of metal in his eye while mowing the grass. The doctor (Dr. Janes) quickly diagnosed the problem then worked to resolve it as painlessly as possible. We came back the following day for a follow-up and everything turned out fine.Very pleased that we could get in for an appointment on the same day we called.
    Yelp
    Wendy W. Via Yelp - Spring Location
    11 years ago
    I was a patient of Dr. Guy Beavers. I called the office number today to see if I was eligible for new glasses / contacts under my vision insurance coverage. I discovered that he sold his practice to Mann Eye Institute. The service there is AWFUL! <br>The individual who answered my call, Cindy, seemed annoyed with my call. She eventually attempted to look up my insurance information and was unable to find my name in the system. She asked me to contact my insurance company and inquire further, but in the meantime, she could set me up with a trial pair of contact lenses. She informed me that they closed at 3pm on Friday. So I decided to go during my lunch break. What a waste of my time and gas!<br>When I arrive at the Mann Eye Institute office in Spring, TX. My contacts were not ready. One of the reps asked if they had any in stock and Yvette, office staff, replied probably not with that far +. RUDE, your patient is standing right in front of you, should you be commenting on how bad her vision is?!? The other individual went to grab them and came back with the news that they did not have any in stock. Annoying, but not why I'm writing this NEGATIVE review. The service is the reason for this review. Yvette was discourteous, unfriendly, and overall unpleasant. The other staff member asked if they should give me another brand, Yvette said nothing. I told her that I had called my insurance company and discovered that I was eligible for all my vision benefits this year so I wanted to make an appointment. She stared at her computer screen the entire time while she spoke at me not with me. She said I was not due for my annual exam until September. I informed her that I was pregnant the last visit, and that Dr. Beaver had informed me that vision sometimes can change after a pregnancy. So I wanted to go ahead and schedule another exam to see if I needed a new prescription for glasses and contacts. She said my contact and glasses prescription was good until September so did I just want to order some more contacts. Why would they be annoyed about a patient wanting to make an appointment to see the doctor? I asked her to confirm my insurance member number, showed her my Aetna card. She rudely said that was the wrong card. I informed her that the Member ID was the EyeMed number. They were one and the same. Miss Rude eventually confirmed the ID was correct but did not offer to research further why Cindy was unable to find me in the system when I called in. She also did not offer her apologies for wasting my time. So I asked for my prescription printed out (the only helpful thing Yvette did for me). I suppose I do not need her apologies because they sure do not seem to need my business. So thank you Yvette for being rude to me prior to me becoming a patient of Mann Eye Institute in Spring. You saved me the annoyance of giving you my business. There are plenty of other providers who I can go to and be treated with respect. Maybe you were having a bad day, or you are racist...either way I recommend the owners of the practice invest in some customer service training for their staff. Even if the customer is being rude (I was not being rude) a little unbiased professionalism in the service industry can go a long way.
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