Mann Eye Institute

4.7

12191 reviews

10882

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A L. Via Yelp - Fannin Location

10 years ago

This is a review in two parts. As far as the MEDICAL procedure, Mann Eye Institute was great. My LASIK procedure went off without a hitch, I now have 20/15 vision, & I feel like I was given good support, lots of information, & that Dr. Mike Mann was the exact right Jedi surgeon to lightsaber my eyeballs. No regrets on any of that. But as far as the BUREAUCRATIC procedures, I have been really disappointed. My surgery manager, Dina Owens, was difficult to get ahold of when I had questions about financing. And the "24-month interest-free" financing that Mann Eye offers? Is actually a product of GE CareCredit and they are AWFUL. You can pay them online - but only using a checking account (a what?). Were you planning to pay for your LASIK with your HSA account? Well then, for each & every monthly payment you will have to call a customer service representative and pay $10.00 for the privilege. Over 24 months, that will be $240 in service fees for your interest-free loan. I realize this is not Mann Eye doing this, but they are the ones offering this CareCredit service. Buyer beware. One other minor quibble - who the heck hands out tiny bottles of medication labeled "Magic Drops"? What if I had some sort of allergic reaction to them? Do I hand the bottle to the EMT & tell them "I was blinded by magic"?

Morgan Horacek Via Google My Business - North Austin Location

10 years ago

Veronica Rivera Via Google My Business - Fannin Location

10 years ago

The staff at the Sugar Land office (only office I have been to) is wonderful starting with the receptionists to the doctors, assistants, billing and everyone in between. My husband had Lasik done almost 2 years and the same staff was still there last week when I got my Lasik done. I am highly recommending Mann Eye in Sugar Land to all my friends and family!

James B. Via Yelp - South Austin Location

10 years ago

My wife had cataract surgery here. The doctor was great ! The rest of the experience was horrible. We should have known our out of pocket expenses up front. Mann Eye utilizes SurgiCare of Austin to perform the surgery and there is a huge disconnect. We did not know how much we were paying SurgiCare until the day of ! We thought we just paid Mann Eye and they paid SurgiCare, or if there was any other incidentals, we would find that out. We end up paying $3k to SurgiCare, and just under $2.5k to Mann Eye ! Our insurance calculates and reports to us what amount we owe out of pocket, it shows we were over charged and they contacted both SurgiCare and Mann Eye for refunds. Great. We never heard anything from either company, so I had to contact them. They have no record of owing any refund!? We also get a bill for over $600 more from SurgiCare ! I call and they give a long winded answer about amounts not submitted to insurance since they knew it wouldn't be covered, so we still owed more than the insurance company states we need to pay out of pocket... :o In any case, I think a professional operation lets you know what your costs are up front. Mann Eye should know the fees from SurgiCare and if they mark those up, fine. But the bottom line is we should be given the total amount due, pay one company, in this case Mann Eye. Mann Eye can pay SurgiCare. Done. Be wary and make 100% sure you know what you are getting into and there is no hidden fees ! These facilities should submit the total to insurance and let the insurance company come back with what they will and will not cover. Then, the patient knows exactly the amount they are to pay out of pocket ! June 2014 - Update Ok, so it seems most of the confusion was on SurgiCare's part. Mann Eye did help rectify, so I bump them up a couple of stars !

Alvin W. Via Yelp - South Austin Location

10 years ago

I just got Lasik done yesterday. Some people complain about the in and out type of business ... i wish i had that type of experience. I had to stay there for 3.5 hours on the day of surgery. I was expecting it to be a bit faster, but I understand since it was on a Friday and there were a lot of people getting Lasik done that day. ymmv. Besides that, the rest of the experience was 100% positive. Dr. Cessac was the one checking my eyes the day before surgery. I was free to ask questions, i didn't get that rushed feeling some other mentioned in their reviews. She walked me through everything. Day of surgery, Dr. Mann checked out my eyes and did the surgery which takes like 5 minutes... it's the waiting around and presurgery tests that takes the rest of the 3+ hours. No pain, and everything went smooth. When i got home, took a nap as suggested and woke up with constant flow of tears. This lasted for maybe a half hour. Everything from then on was smooth sailing. Vision was probably at 90% on left eye and 70% on right eye by the end of the day Post op was today and everything checked out, Dr. Cessac explained to me why my right eye wasn't seeing as clear (it was due to more swelling on that eye vs the left). Vision is getting better by the hour. I fully expect to see perfectly in the next week. All in all, i would highly recommend this location to anyone looking for Lasik. Kristin, Roland, and all the other techs and doctors are amazing. The level of customer service was absolutely outstanding. If i go blind suddenly in the next couple years, ill be sure to revise my review using a brail keyboard. **update** it took a couple months for me to see 20/20 but mann eye checked up on me every month. absolutely worth your time and money.