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Kathy Carriker
Via
Google Business Profile
- Falconhead Surgery Center
1 year ago
Caring, professional, efficient team. Calming atmosphere. Thank you team for a great cataract surgery! Ready for the next one!Kathy
Bashar Snober
Via
Google Business Profile
- Main Office
1 year ago
The Dr. Was pleasant and the lady helping her was great! The issue comes with the logistics of the front office. I tried to reschedule my surgery one full month before the date and they insisted they need to charge me $350. When I asked about the logic behind it the lady didn't know so I had to speak to the manager. The manager had a very generic answer. She basically said there is "a lot of paperwork that's needed". I asked her how changing the appointment date would change that paperwork and she couldn't answer. I told them I won't be a patient there anymore. I hope the Dr. Realizes how this comes across to patients as very poor customer service. I understand if I changed the surgery two days in advance, but I gave you a month notice.
Deb
Via
Google Business Profile
- Main Office
1 year ago
I really want to like this practice because the doctor is really knowledgeable in her field and the technicians are great but here is whats stopping me from it:- Last visit, I was scheduled for an 8.40 am appointment. I showed up at 8.35, a few minutes later the technician comes and does the routine tests (which takes about 10 minutes). 9.20ish rolls around and I still havent seen the doctor. I had to get back to work. I did not imagine that a follow up appointment was going to take more than 1 hour I had to leave -you know, one needs a job to pay the doctors bill- well they had the nerve to charge me a $35 no-show up fee. When I was there, however the doctor is overbooked and doesnt show up to the appointment on time (8.40am not 9.30!). I was in a rush so I paid it.- Scheduling a procedure - cross linking - according to their practices you MUST have a ride to take you back after the surgery due to the medication they give you. You cant take an Uber, must be a person that you know who picks you up. Fine. They called me about a month out from the date, with hesitation I agree to the suggested day/time which was 12/22. I call the person thats supposed to be my ride well that person cant that day. I call back the office (within 20 minutes) to change the date to one that my ride is actually available, is not until the end of the day that I am able to be transferred to the girl that does the scheduling, well they wanted to charge me a $350 rescheduling fee (as mentioned by other patients in other reviews) for a procedure thats over a month away! Im calling the same day for gods sake! Well less than 48 hours prior the office calls to ask if they can change my time..?!?!? Absolutely not! I had to figure everything out to accommodate their time a month ago and now they wanted to cancel where is my $350 cancellation fee?!
Phil Kidwell
Via
Google Business Profile
- Main Office
1 year ago
Dr Chan is excellent!
Gary Nance
Via
Google Business Profile
- Main Office
1 year ago
