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Maria Ybarra
Via
Facebook
- Main Office
10 years ago
Elena T.
Via
Yelp
- Main Office
10 years ago
Horrible experience at Lake Austin Eye!<br>Made an apt with no problem. Exam was just ok. Dr Cottle didn't seem to spend much time with me... Most of the work was done by her helper.<br>After the appointment the problems began. Right away, they were asking me for more money, which i knew was wrong because I've had the same insurance for 12 years. Figured it out that day. Then i get a bill, with the charges billed to my insurance wrong. Myra, the office person, assured me she will take care of it and give her two weeks. I was patient and gave her two months since it was during holiday season, etc Had to call back myself, one issue was taken care of, but a new issue created. At this point, three months later, i'm giving up on it.. Now I'm desperate, i need to order contacts. I place the order wit Myra. She said, that because I"m placing a big order, it should be here within 2 days, but because a weekend was coming up, give her until the next week. I called twice since that time frame. No phone calls back. Finally today, they called me back saying my contacts were on backorder. I wear Acuvue! How can they be on backorder?!!?!?!? The receptionist, told me that Myra told her, to fax me a prescription so i can go somewhere else. Basically, i got kicked out.<br>I've lived in four states prior to Texas and this has never happened to me before!<br>Now, with my last pair of contacts lenses in my eyes, i have to go and find a new place to order them from. What a way to treat you customers!
Mike JThomas
Via
Facebook
- Main Office
10 years ago
David Roc Norris
Via
Facebook
- Main Office
10 years ago
Laura F.
Via
Yelp
- Main Office
11 years ago
Dr. Cottle has been my eye doctor for several years and now has a new facility which I am so happy to say is a stone's throw from my new business! Who could ask for anything more. <br><br>Not only is Dr. Cottle an M.D. which is IMPORTANT when having your eyes examined she is always on time and doesn't leave you in her lobby or in the room for long periods of time. That is a bonus. I look forward to my next exam. Highly recommend her.
