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Molly H.
Via
Yelp
- Main Office
4 years ago
As an RN with 35 + years experience, I was more than a little apprehensive about cataract surgery with correction. (Nurses are not always the best patients). I am now 1 day post op and very pleasantly surprised. I can see out of my right eye for the first time in a couple of years. I have experienced no pain or discomfort and I feel wonderful. The explanation of the procedure was complete and pre/post op care comprehensive. Overall, Dr Cottle, her staff, and the staff at Northwest Surgical Center have provided excellent care. I do not hesitate to recommend Dr Cottle for opthalmalogical procedures.
Mindy O.
Via
Yelp
- Main Office
4 years ago
Dr. Chan was the worst doctor I've ever experienced. I hope that Dr. Chan is not treating every patient in the same mistreatment that she has done to me, however, if it were me, my mother or father, my son or daughter, I would seek a better, more competent alternative. After being advised to see a specialist regarding a possible serious & blinding infection, I visited Dr. Chan. She misdiagnosed me for over a week saying I had a bacterial infection with a combination of severe dry eyes. After the symptoms got so severe, she googled a doctor in Houston & told me to go see her to get culture samples of my infection. She put the burden on me to make the appointment with this doctor. I was the one that was able to make this appointment happen quickly, not her. I even contacted Dr. Chan about the pain which she recommended I go to the ER. That was $500 down the drain because there were no specialists that could help- something Dr. Chan should've been aware of. I went to an optometrist in Houston seeking a second opinion & he was able to clean out my eyes & offer medication until I saw my specialist. Luckily, the specialist in Houston was magnificent. I received the medication needed to treat my fungal infection. When I returned to Austin a week later & over 90 minutes of waiting at her office, Dr. Chan stated that she did not trust the Austin labs & that was the reason she sent me to Houston. After having a mishap with my necessary refrigerator medication, I called Dr. Chan for assistance on whether or not to continue with these eye drops that had been left out. She got back to me over 30 hours later. Luckily, I had the Houston pharmacy & specialist respond within hours. When I asked for a refill on my medication, Dr. Chan sent in the wrong prescription. She insisted I call the only pharmacy in Austin that could fill this request & make sure they could complete my request. I called my pharmacy in Houston & got the refill transferred. When I went to pick it up, 6 hours later, Dr. Chan still had not sent in my prescription. I beg you to find another doctor. I've never felt more vulnerable & abused.
Lorena Elias
Via
Healthgrades
- Dr. Annie Chan
5 years ago
Dr. Chan is the best!She took her time assessing and examining.exceptional personal care!
Anonymous
Via
RateMDs
- Dr. Gina Cottle
5 years ago
Love dr Cottle! So friendly, sweet, and totally interested in your eye problem and really digs to find the best treatment for your problem! If you have a dry eye problem, she can and will help you... Her team is precious...love all of them..so friendly and ready to help.....and patient!! Even if you have to wait for a while in the office, there is always someone interesting to visit with!, Thank you dr Cottle, Joy, Ashley, Stephanie, Brittany, and Courtney....go see them...you will be happy!
Clea
Via
Healthgrades
- Dr. Annie Chan
5 years ago
I was referred to Dr. Chan for a cornea issue. Im so thankful we have a specialist like Dr. Chan in Austin who has additional training and expertise. Dr. Chan has also been an excellent physician. Her instructions and explanations are very clear and I feel she truly wants the best outcomes for patients.
