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Marina Slavin
Via
Google Business Profile
- Main Office
2 years ago
Worse experience at doctors office I ever had in my 55 years of seeing doctors. Was diagnosed with eye condition by optometrist and I knew I had to get a procedure to halt the progression of the disease. I made appt with Dr Cottle. I made sure to go prior to appt and sign release of information so they can request info from optometrist before my appt. Had appt paid $400. After my visit doctor said will call me when she compares my results with previous tests from optometrist. I waited for phone call a week no call, I called back and was told they have not received results from my doctor. I then waited another week and still no phone call. Office receptionist said we received results and doctor will call you back. Doctor never called. It started to feel like I was begging. I made appt with doctor in San Antonio and saw him. Never heard from Dr. Cottle. Very uncaring and callous attitude from the doctor if you ask me.In June received explanation of benefits from insurance and I was owed $100. They received same letter in April and according to law in TX doctor should refund within 30 days. Pretty sure if I did not ask I would never hear from them. I called and was told I needed to speak with OFFICE MANAGER about refunds and she will call back. No one called. Then I was told my $56 will be waiting for me in the office. I then called back billing to ask why it was not $100 and was told again OFFICE MANAGER will explain. I asked her you cannot look in my account and tell me as I was starting to lose patience. She said no office manager deals with that. Apparently this petty office makes you deal with imaginary office manager when you ask for your money back. It gets better, when I asked to mail the check since I was living in San Antonio she emailed a letter that I would need to sign and send back that I am responsible if check gets lost in mail. Pretty crazy stuff. I said I will be in Austin and will pick up check. When I went to pick up check I had to sign paper that it was payment in full. Pretty sure they owe me $40 since that is what explanation of benefits said but I realize they need it more then I do. Be careful giving money as you will have hard time getting it back. Did not like how I was treated by doctor or staff.
Katy Nail
Via
Google Business Profile
- Main Office
2 years ago
Lake Austin Eye has been a positive experience for me. Dr Annie Chan has helped me with a long term problem and given excellent care and advice. I couldnt be happier.
carolyn
Via
Google Business Profile
- Main Office
2 years ago
I have been going to Lake Austin Eye for years. I trust them totally!! The front desk is always friendly and do all they can to help youI recommend them highly
MAC MCCAFFERY
Via
Google Business Profile
- Main Office
2 years ago
The very best in eye care !! My vision's the best it's been in 30 years . I wouldn't go anywhere else for my eye care thank you Lake Austin Eye and Dr Chan for being such a wonderful surgeon , very gifted !! Mac McCaffery
Alexander Sowa
Via
Google Business Profile
- Main Office
2 years ago
Dr Chan was outstanding. She was very professional, knowledgeable and courteous. She explained everything in detail and answered all my questions. My original intent for the cataract surgery was the most expensive. She explained why that wasnt the appropriate action based on my personal eye conditions. Everyone I met with was very polite and accommodating. Wonderful experience!
