First time visit, I was able to get an emergency visit in 15 minutes from the time I called the office. I live very close to the office. I went in with a very uncomfortable scratch to my eye. It was painfull, my eye was red, swollen watering. Dr. Stone was very patient, informative and polite. This being my first time to any eye doctor I didn't know what to expect. I left feeling better than when i got there out of discomfort and worry with my eye. The visit took about 30 mnts in and out.
We were initially displeased with this office, after having paid out of pocket for a prescription (refraction) based on an eye exam the Knoxville office did and it being incorrect. However, after initially being informed that I would not be refunded nor would my payment be transferred to an outstanding balance I had with CCTH for a procedure, I received a call back and was informed the amount I had paid for the prescription would in fact be transferred to the outstanding balance for my office visit. I would consider returning to this office.
I was very skeptical of having this surgery. I met with Rebekah and she went through everything in full detail with me.... She answered all of my questions and told me what to expect, price, and the next steps. I didnt feel pressured and I felt very well educated on the procedure when I left the consultation. My wife was also present and she felt as though we were more than just a paying customer. We felt good about it. We then went for a pre-op appointment with Dr. Campbell! He is amazing! Very smart and answered all questions I had. I felt very confident to let him do my surgery. I had the surgery yesterday! So far so good! I had zero complications with anything abnormal but a little bit of halos around lights (which he told me would be normal and will go away on its own). I have no complaints or problems. Would do it again in a heartbeat. Im so happy I chose to let him do the surgery! Im so pleased. This is literally a life changing decision.
Great experience with this office. Dr. Jake McMillan was very attentive and addressed all of my concerns. Had cataract surgery on both eyes. He even called me at home after surgery to check up on me. Very impressed. Will recommend him. Staff at this office was very accomodating and helpful.