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Amanda Jensen
Via
Google Business Profile
- Lowell Street
8 years ago
Took our son to see the pediatric eye doctorWe waited months for this appointment. Upon arrival we were greeted by a snobby staff. The surgical center and the pediatric wing are in the same area, so people kept coming in to tell the kids to be quiet. (Mind you they are all under 2 waiting with dilated eyes screaming and playing. ) Then after waiting a half hour for us to get in to get the eyes dilated we had to wait another hour and a half to be seen. This is where the worst part happened. I had my son on my lap, he's tired already. Before even talking to my son the nurse grabbed my sons head and they started the exam. He screamed to the point where I asked for a break so he could gather himself. Literally 30 seconds! The doctor then told the nurse to hold his head again. We finished the exam and we left the office with tears, a red face and hand prints from the nurse. If his face bruises, we will be taking photos and creating a lawsuit. They were unfriendly, impersonal, and to an 20 month old child this was traumatic and I truly hope that he doesn't remember this. They are supposedly the best eye doctors in the state but not for children. I will be ensuring his pediatrician knows about this as well as any other person who recommend this place to us.
Carol P.
Via
Yelp
- Lowell Street
9 years ago
Excellent eye care services. Easy access. Handicapped accessible. Board certified physicians. Well trained support staff.
Anne W.
Via
Yelp
- Lowell Street
9 years ago
The staff at the counter and on the phone were great. The Dr's assistants were nice, but always seemed rushed & didn't want to take it slowly with my very young daughter who didn't know what all the machines & instruments were about. The Dr. himself also seemed very rushed and didn't want to let my daughter get comfortable with anything. He said something like "this is a thousand dollar instrument, I'm not letting her touch it.' While I understand that, I also think that an eye doctor that caters to children might have some old versions or toy versions of the instruments to let little kids handle. We went several times, though our last visit was over a year ago. They had a very nice kid's waiting area, and at least one of the assistants was really nice, otherwise I'd probably go with 1 star. Also, I can't speak to any of the other practitioners here, just the children's eye doctor. Maybe he's better with the older kids? I can only hope.
Herb C.
Via
Yelp
- Lowell Street
9 years ago
Very nice staff. Thank you for providing excellent service. I will "see" you soon!
Darryl Q.
Via
Yelp
- Lowell Street
10 years ago
The staff were friendly, even jovial. Nice open clean office. I went for an eye exam and aside from the occasional expected delay, i was in and out pretty quickly. I was seen by Sr' Thees who has a warm and gentle manner. He was confident and explained what he was doing and why and made the exam relevant as opposed to merely something done. <br><br>Highly recommended.