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David C.
Via
Yelp
- Lowell Street
7 years ago
Our complaint isn't about the level of medical competency at Maine Eye Care. This complaint is about the VERY aggressive effort to try to charge Medicare and us for the removal of an eye stitch that did not dissolve and after several years, became so irritating that it had to be removed.Maine Eye Care was fully paid for the initial surgery and aftercare several years ago. It is our contention that this subsequent suture removal was part of that initial uncompleted procedure.Too often we hear how our health care system is being abused by callous billing - We think this is an example.The hyper reaction by the billing person only served to make us more suspicious.
Susan Dodge
Via
Google Business Profile
- Lowell Street
7 years ago
They treated me very well!
Amber Seavey
Via
Google Business Profile
- Lowell Street
7 years ago
My daughter has been treated by both Dr.Berman and Dr,Zachs since she was five weeks old. She was born with a cataract in her left eye and had her first surgery at almost six weeks. Granted the secretary's may not always be the nicest and the wait can be extremely long, but I am glad that my daughter has one of the best eye specialist in the state because without then she wouldn't be able to see out of her left eye. My daughter is now 8 and hates just about everything, but still admits that she loves seeing Dr.Berman.
Eid Alsabbagh
Via
Google Business Profile
- Lowell Street
7 years ago
A few days after I had posted my negative review on google, I received a phone call from Dr. Berman. He expressed his sincere apology on behalf of the entire practice for my bad experience mainly due to long wait times. He assured me that he and his team are taking the negative feedback very seriously and looking into how they can continue to improve their level of service. I personally felt his care and passion for his work and was very encouraged by his courteous initiative.I have since then removed my negative comments and upgraded my review. I have a follow up apt for my son in 1yr and looking forward giving the experience 5 stars!
Mary N.
Via
Yelp
- Lowell Street
7 years ago
Oh my, I can't say enough for them at Maine Eye Center from walking in the front door to walking back out. I was a nervous wreck to have to procedures done on my eyes and the staff was totally, amazing, very tapped in to my stress. Dr. Zacks took care of my surgeries and he was just...the best! I have had friends have the same thing done I have had but...with issues in the end. I guess that can happen to anyone but every other patient I chatted with the day of the surgeries and the follow up said the same thing, "they are terrific here!" and that is the simple truth! I like a recommendation when approaching a new Dr. for whatever reason, I want to and need to know they have the bedside manner that I need...calming!! This is the place. Good luck!