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Julie Tenan
Via
Google Business Profile
- Marginal Way
4 years ago
Excellent knowledge. Superior patient attention. Thank you, Dr. Watson
James Stewart
Via
Google Business Profile
- Marginal Way
4 years ago
I brought my mother there couldn't see when she went to now she has 20 20
Tanner Storey
Via
Google Business Profile
- Lowell Street
5 years ago
Car D.
Via
Yelp
- Lowell Street
5 years ago
it's just bad... takes way too much time for everything. and the people that work at the reception are rude.
Nate L.
Via
Yelp
- Lowell Street
5 years ago
I recently suffered an eye injury of my own doing. Chalk it up to a lesson learned about the importance of protective eye wear when using lawn and garden equipment! <br>After a visit to the ER, they advised that I schedule an immediate follow up with Maine Eye Center to make sure there was no permanent damage.<br>I called the following morning and left a voicemail. It seems that no one there actually answers the phone. Perhaps they were busy with other patients, I'm not sure. This does not actually play into my dissatisfaction that much, really. <br>However, when I did receive a callback later that day, the person I spoke with had all of the personality of a cold, damp, rock. A rock, however, can at least manage to be warm in the sunshine. This person though, not so much. She informed me that I would need to go to urgent care first and get a referral, as Maine Eye triages through urgent care. <br>I explained that this is a silly requirement, given that I was referred from the ER with a very obvious eye injury. Besides the inconvenience of an added insurance co-payment, an urgent care is a lower level of care than a hospital ER. I had two physicians examine me and both strongly recommended that I see an ophthalmologist for follow up. I think their opinion might just be as good as or better than the nurse or nurse practitioner I'd see at the urgent care. <br>The customer service person I spoke to very curtly told me that this is their process. They triage through urgent care, and I would not be charged two separate co-payments for this (one at the urgent care and another at Maine Eye Center.) I seriously doubt this is true, by the way.<br>I ended the call, called my primary care doctor and immediately got a referral to another ophthalmologist in Portland. This office was able to get me in immediately with not hoops to jump through. They understood that "it's my eye, just take my money and fix it!!" <br>Not that I often get asked for recommendations for ophthalmology providers, but rest assured that if I ever do, I will not be recommending Maine Eye Center.