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Dave Sharp
Via
Google Business Profile
- Lowell Street
3 years ago
Technical difficulties happen, but rudeness to someone asking for help is a bad sign. Every time I called the operator transferred me to a full mailbox and then I got disconnected. Id call back, explain the situation, be assured they would get me to an appointment person, and then get transferred to a full mailbox message and then get disconnected. On the fifth call back the operator got angry at me at me and told me I was wrong and that she could see the lines were clear...she then transferred me to a full mailbox that disconnected. From reading other reviews, it sounds like this dismissive and rude culture goes beyond folks answering the phones. Not the place for me.
Sergey Lvin
Via
Google Business Profile
- Marginal Way
3 years ago
Two cataract surgeries within 3 weeks went as smoothly as one could hope. Thank you to all nurses in the out patient Maine Eye surgery on Marginal Way. Special thank you to Dr. R. Samuel Cady for the wisdom , kindness, mastership and caring. I feel very lucky to be one of his patients.-Galina Lvin
Michael Gerardi
Via
Google Business Profile
- Marginal Way
3 years ago
I had a consult with Dr. Bazarian yesterday. It went well and he told me what I needed to know. I did want to highlight the exceptional care of Donna, the medical assistant. She was absolutely incredible and deserves recognition for her sensitivity and bedside manner. She went out of her way to reassure me and make sure my questions were answered, and make sure I left with supporting info.
Debbi Nielsen
Via
Google Business Profile
- Lowell Street
3 years ago
I have diabetic macular edema and retinopathy so my glasses are an essential part of my life. After purchasing a pair of really cool frames and Scott Hanscom worked to correct the situation and found me a terrific new frame! They all make the experience enjoyable. They have great personalities and do all they can to make you comfortable and are careful with each service they give. Thank you for my new frame! I look 10 years younger!!!!!
Charles T.
Via
Yelp
- Lowell Street
3 years ago
An outstanding exam done by a polite, capable as well as professional staff. I mean everyone there from the young lady at the door taking temperatures, to reception, the lovely pre exam lady and finally Dr. Matthew Thees. It felt like being reunited with an old friend. He was that nice a person. He also performed a very thorough exam all the while putting me at ease with interesting small talk. He said how they had 18 doctors there and some one was on call 24/7. He also went out of his way NOT to sell me frames, (unlike other places). He said I should buy them where I felt best about it. I liked that-a lot. I left that office complex with the feeling that I had just made a bunch of new friends and, oh yes, got a hell of a good exam too.