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Kathy B.
Via
Yelp
- Lowell Street
2 years ago
I cancelled my eye surgery because I lost confidence with the lack of communication I experienced at Maine Eye Center (Portland). 2 1/2 weeks before my surgery, I called the office and left a message NOT to call me for the pre-op interview before today (Monday) because I was out of state and not available due to several appointments for another medical issue. My husband, who remained at home, received several calls for me from Maine Eye Center while I was away asking that I call them back. I ended up having to calling them back (several times) while between appointments. I received 2 calls today (Monday). The first confirming arrival time for surgery on Friday and the second changing the time by 10 minutes. This change made me wonder if surgery was being done assembly-line fashion. Additionally, my husband, who had cataract surgery done at Maine Eye Center and ended up with worse eye sight, received a call today with a message (via a receptionist (?) from his surgeon stating that he couldn't do anything and go see a retina specialist. After reading reviews about Maine Eye Care, it appears employees are overworked and understaffed and a few of these reviews were before the start of the pandemic. I am very disappointed as my mother has been receiving excellent care (for the last 15 years) with Dr. Moore at Maine Eye Care for macular degeneration.
Kathy B.
Via
Yelp
- Marginal Way
2 years ago
I cancelled my eye surgery because I lost confidence with the lack of communication I experienced at Maine Eye Center (Portland). 2 1/2 weeks before my surgery, I called the office and left a message NOT to call me for the pre-op interview before today (Monday) because I was out of state and not available due to several appointments for another medical issue. My husband, who remained at home, received several calls for me from Maine Eye Center while I was away asking that I call them back. I ended up having to calling them back (several times) while between appointments. I received 2 calls today (Monday). The first confirming arrival time for surgery on Friday and the second changing the time by 10 minutes. This change made me wonder if surgery was being done assembly-line fashion. Additionally, my husband, who had cataract surgery done at Maine Eye Center and ended up with worse eye sight, received a call today with a message (via a receptionist (?) from his surgeon stating that he couldn't do anything and go see a retina specialist. After reading reviews about Maine Eye Care, it appears employees are overworked and understaffed and a few of these reviews were before the start of the pandemic. I am very disappointed as my mother has been receiving excellent care (for the last 15 years) with Dr. Moore at Maine Eye Care for macular degeneration.
Stephen Jenks
Via
Google Business Profile
- Marginal Way
2 years ago
I was the first patient of Dr. Bozorg after she joined Maine Eye Center. I also turned out to be her first cataract surgery patient. I feel truly blessed to have met her and for the thoroughly professional care I got from her (and everyone at the surgery center). We are fortunate to have such highly skilled professionals choosing to live and work here! I have been going to this practice since 1991, but this was my first surgery. I cannot be happier with the service I have received all these years!
Ron Laramee
Via
Google Business Profile
- Lowell Street
2 years ago
Friendly, informative, professional
Aaron Davis
Via
Google Business Profile
- Lowell Street
2 years ago
I called in hoping to help a child whom I coach get glasses to safely play sports. They had just gotten prescription glasses for the first time. I wanted to see if I could find a donated or reduced pair of athletic glasses (RecSpecs) via a local eye office. Maine Eye Center was the only one who straight up said "No". The optical shop person I was speaking to suggested the Lion's Club. Cool. More hoops to jump through but cool. I suggested to her to consider having that as a part of the business going forward (a budget for charitable given in the form of glasses) and was given silence and then hung up on. We didn't disconnect. She just didn't talk or respond to my suggestion. Sorry to waste your time? Wildly disappointed. It seems wrong to me to be met with that response to that kind of request. Maybe I'm having a bad day but it rubbed me the wrong way. Won't be using your services anytime soon.