Eye Care Specialists

I have been here more than once and although I believe the doctor's to be quite competent, this office is like entering a factory assembly line for eye care patients. Today's visit was scheduled for 9AM. Arrived 8:45 as directed, and had already pre registered. Once you enter there is really no direction as to where to go if pre registered. There are dozens of patients waiting in color coded seating with staff wandering around calling for patients based on some internal schedule that defieslogic. Waited until 1035 see the doctor for our 9AM appointment and had to call attention to this long wait. Staff is okay but system seems broken! Needs Big Fix!!!!

Thomas Jeffery Via Facebook - Kingston

6 years ago

Early morning appt and 2 hours past appointment time, they say you are next but the technician says it will be another 1.5-2 hours. people who go there often for 9am appt, bring a lunch with them. the wait is normally 3-4 hours past your appt time. This is such BS, I should send them a bill.

Cat Via Google Business Profile - Kingston

6 years ago

I called today to ask about an appointment to check out some flashes I was having my eye. The woman who answered the phone automatically was going to refer me to an MD for $275. I told her we didn't even know if there was a problem yet or if this was an isolated incident. She kept interrupting me, and then treating me as if I was a hysterical female. She kept telling me I know you're worried I know you're worried. I think she was more worried than I was.I also said I needed an eye exam for glasses and she told me that's completely different. I then asked if, when they did an eye exam for glasses, they checked the macula and the retina, etc. And she said but you're coming in for a problem. I kept insisting I just wanted to know if they checked for that during a general eye exam for glasses and she wouldn't answer me. Even Walmart checks for these things when you go in for glasses. She finally asked if I wanted to speak to her supervisor and I said no..... I was going to go somewhere else.The reviews are right. It must be all about the money, because she would not get off of the subject of my problem. Would not answer any other questions. I recommend people find a more professional place to go to. I know I won't be darkening their doorway.

Thomas Keller Via Google Business Profile - Dallas

6 years ago

Upon entering the business, the desk person was very nice, assistant was very nice and Dr. Farrell was competent and pleasant. After my eye exam and waiting for my turn to pick out frames, I was bypassed twice. First time I'm guessing because I was not a female and second time because I didn't rush up and get in the man's face. That was enough for me being ignored and will go spend my money elsewhere and to someone who will appreciate my business.

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