Every employee was welcoming and professional.Heidi was wonderful & calming with an awesome personality and engaging.....before Dr Havrilla explained everything in layman's terms...this was my 2nd meeting with Dr Havrilla.He took his time and we had a conversation about our lives in general...Brandy, in the Optical Section, explained my Insurance Coverage and explained about the types of frames in order for me to select new glasses!All in All, a wonderful experience!