On Saturday January 22, 2022 I had to call the Kingston office for an appointment and because we were having a problem getting a prescription filled. The person I spoke to on the phone, Tracy, was incredibly helpful. Although it was a last minute appointment, because the doctor requested a recheck quickly, Tracy kindly accommodated us. And when i asked about a prescription that we wouldnt have been able to fill until Monday, she worked to be able to get us a sample to get through the weekend. I was very impressed with the concern and compassion we recieved. We always recieve stellar service at Eye Care Specialists, but this was evn more above and beyond!