Spine Team Texas

4.8

7542 reviews

6942

247

255

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Hailey Reville Via Google Business Profile - Southlake

5 years ago

If you want to choose a physician who cares about your health and finding options that works financially this is not a good place to go. They force you to only use their doctors, facilities, and options that make them monetary gain. How disappointing in a world of medicine where insurance deductibles are outrages and premiums are expensive enough.

Jessica Pineda Via Google Business Profile - Allen

5 years ago

I am not sure why I didnt ever get around to doing this, but I just have to since I see that he has such great reviews. In 2017 my pcp sent me with Dr. Garrigues to evaluate my back for chronic back pain, possibly to get medical co-management including medicine. I work in the medical field and I would never speak to anyone the way he did to me, I would never send anyone to him, and my pcp was so disappointed to know how I was treated. Im still having issues, but looking forward to getting a real provider to care for me. If you have too many issues, no worries you cant mess yourself up more then you already are, so what do you want me to do?! Such horrible bedside manners. But glad he got paid by my insurance for nothing. Maybe I fought him on a wrong day? But not at all the doctor that people are depicting on the reviews

Alan Stevenson Via Google Business Profile - Rockwall

5 years ago

I called them as a potential client last week. The female representative that answered asked me a few leading questions. I explained I had an accident in April of 2016. I explained it is still in litigation but has nothing to do with the pain I am having now. (I was struck as a pedestrian and the vehicle struck my feet) I received no lower back injuries in that accident. She told me that they will not see me or take me on as a client because of the accident I had 3 years ago today! They had no apologies. ***Be WARNED*** I have had no trauma's to my lower back since April 2016. I am fully insured and let's just say they lost my business.

Anonymous Via Vitals - Arpan Desai, DO

5 years ago

In all my 20 years of going to doctors, this clinic is like nothing Ive seen before. Unprofessional, unacceptable, disrespectful, discriminatory, and albleist. I wrote to them about their medical malpractice in an email after being accosted by the receptionist Abby, who is notorious for her disgusting demeanor. Im taking their silence as a sign of apathy and fault and I have dealt with this terrible office long enough so Im not going to drop it. The receptionist, Abby, called me to say the appointment is cancelled and that I am being dropped as a patient from Dr. Desai. This is less than 24 hours of my appointment. That qualifies for patient abandonment. I asked why and she said that its because I missed an appointment, my second one, and there is a policy about that (Usually its if you miss 3 of them) policy that isnt even in the policy I signed. Disclaimers say they can change policy at any given time, which is furthering ableism and a gross misuse of power. A patient coming to the pain clinic is obviously dealing with a multitude of symptoms that could easily have them miss an appointment, such as brain fog, memory issues, and sleeping in due to sleeping pills, chronic fatigue, and insomnia. If I was dropped over this ableist policy, if that really is the reason I am being dropped, I shouldve been notified immediately. I couldve gotten an appointment to another pain specialist. Its patient abandonment and legally the doctor is required to see you until you can find another doctor and especially in the case of informing last minute. The physician should provide the patient with written notice of the termination along with a valid reason for the decision. The physician should continue to treat the patient for a reasonable period of time to allow the patient to arrange for alternative care from another competent physician. The physician should also recommend another qualified physician. Finally, once the patient has secured another physician, and has signed an authorization, the physician must transfer the patients medical records to the new physician in a reasonable and timely manner. (NOLA) I waited months to be able to see Dr. Desai and had to deal with the terrible receptionists, whom Ive had to write a review on because no one would listen to me, and Im suspicious the review, is the real reason I was dropped. I shouldnt have to deal with unprofessional receptionists who wont listen to me and my concerns. I asked to speak with someone and the receptionist, Abby, said Dr. Desai isnt available, and I asked if she can have him call me back, to which she answered, Im telling you now, hes not going to answer. The disrespect and apathy Ive had to deal with is despicable. I was so excited for the appointment, after finally regaining hope that I can find pain relief after a terrible weekend of the most excruciating pain in my life. If youre going to treat patients with disabilities, you need to make accommodations and do better. Or else you shouldnt be in the healthcare profession. YOU ARE PUTTING PATIENTS IN DANGER WHEN YOU DROP THEM SUDDENLY AND LEAVE THEM WAITING FOR MONTHS TO BE TREATED. I think the office would be significantly better if they hired receptionists who didnt aggressive and who actually know phone etiquette. Cant count the number of times Ive been hung up on. So sad to be living in chronic pain and wait to see a pain specialist with hope and then for it to be crushed by ableism.