Spine Team Texas

4.8

7531 reviews

6932

246

255

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Bryan Westerman Via Google Business Profile - Rockwall

8 years ago

Doctors are great but their billing and records department are horrible. better make sure you stay on top of them. I called to get medical records sent out due to an accident to get reimbursed for two weeks and every time they answered they sent me to somebodies voicemail. I would call back and same response, they apologized they hadn't gotten back from receptionist but still never heard back from billing department. after 2 weeks I took a half day vacation to go get this addressed. upon arrival on Thursday they told me they had just been sent and again apologized for inconveniences. i had drop date to get these medical records sent and received by Monday to apply for reimbursement, i found they sent them on Tuesday and was not able to get reimbursed for all my out of pocket for the accident. now I am still trying to get to the bottom of it, and they wont see me again because they say out of the thousands I paid out of pocket I still owe them 249 dollars. What is my time and suffering worth?

Anonymous Via Vitals - Dr. Ryan Reeves

8 years ago

I had an injection followed by severe pain. Numerous phone calls were made asking him to see me. Each time they just told me it would get better. Finally, I just ended up going to the ER. They never followed up to see how I was. I found anothe physician who would see me. I am no longer a patient of his. I do not understand how he was worthy of a "compassion" award.

Anonymous Via Vitals - Dr. Joseph Platon

8 years ago

Anonymous Via Vitals - Dr. Anton Zaryanov

8 years ago

Anonymous Via Vitals - Dr. Cortland Miller

8 years ago

In office staff are great, but making and getting appointments is the worse, you can't get anyone to call you back. Dr. miller wanted me to have a MRI when he called me on Tuesday after my appointment, he said someone would get back me, I then called, left a message because whoever makes appointments does not answer the phone, message stated she would get back to me in 24 hours, it is way past that and no one got back to me. Doctor wanted the results for my appointment with him this Friday.