Spine Team Texas

4.8

7531 reviews

6932

246

255

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Virginia Carpenter Via Healthgrades - Dr. Mark Bauernfeind

8 months ago

Visit went fine. Rehab - fine. Dealing with the 'billing office' has been a nightmare. My insurance paid their part. My HRA paid the remainder. Account should have zero balance. I received a bill for $272.41. (after waiting for my HRA statement to reach me-I knew STT had been paid). After multiple calls including a conference call with my insurance, I was told I owed nothing. BUT I was asked to pre-pay for services at a majority of my visits. Therefore, I am owed those payments. When I mentioned I expected a refund and how long would that take, I was told the account balance is zero, no refunds wou8ld be made. After many calls I have been told they agree that I am owed $75.00 and if I can prove the remainder was paid -- provide them proof, let them know. My proof is contained in their statements to me. I WILL NOT GO BACK TO SPINE TEAM TEXAS and I WOULD NOT REFER ANYONE TO THEM.

M. Graham Via Healthgrades - Dr. Michael Garcia

8 months ago

Dr. Garcia took time to explain my problem and present a plan to address it. He answered all of my questions thoroughly with lots of patience.

Gary Bilpuch Via Healthgrades - Dr. Alexa B. Royston

8 months ago

Dr. Royston takes all the time necessary to provide you with exceptional care and advice during your appointment. She is very professional and knowledgeable making you feel that you are receiving excellent care.