Spine Team Texas

4.8

7531 reviews

6932

246

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Anonymous Via RateMDs - Dr. Carl Wang

5 years ago

Dr. Wang exhibited genuine concern about my back pain and listened intently to me. He took time to explains this in great detail along with presenting a comprehensive treatment plan. I was really impressed and comfortable with him.

Judy Falls Via Google Business Profile - Rockwall

5 years ago

Anonymous Via Vitals - Arpan Desai, DO

5 years ago

In all my 20 years of going to doctors, this clinic is like nothing Ive seen before. Unprofessional, unacceptable, disrespectful, discriminatory, and albleist. I wrote to them about their medical malpractice in an email after being accosted by the receptionist Abby, who is notorious for her disgusting demeanor. Im taking their silence as a sign of apathy and fault and I have dealt with this terrible office long enough so Im not going to drop it. The receptionist, Abby, called me to say the appointment is cancelled and that I am being dropped as a patient from Dr. Desai. This is less than 24 hours of my appointment. That qualifies for patient abandonment. I asked why and she said that its because I missed an appointment, my second one, and there is a policy about that (Usually its if you miss 3 of them) policy that isnt even in the policy I signed. Disclaimers say they can change policy at any given time, which is furthering ableism and a gross misuse of power. A patient coming to the pain clinic is obviously dealing with a multitude of symptoms that could easily have them miss an appointment, such as brain fog, memory issues, and sleeping in due to sleeping pills, chronic fatigue, and insomnia. If I was dropped over this ableist policy, if that really is the reason I am being dropped, I shouldve been notified immediately. I couldve gotten an appointment to another pain specialist. Its patient abandonment and legally the doctor is required to see you until you can find another doctor and especially in the case of informing last minute. The physician should provide the patient with written notice of the termination along with a valid reason for the decision. The physician should continue to treat the patient for a reasonable period of time to allow the patient to arrange for alternative care from another competent physician. The physician should also recommend another qualified physician. Finally, once the patient has secured another physician, and has signed an authorization, the physician must transfer the patients medical records to the new physician in a reasonable and timely manner. (NOLA) I waited months to be able to see Dr. Desai and had to deal with the terrible receptionists, whom Ive had to write a review on because no one would listen to me, and Im suspicious the review, is the real reason I was dropped. I shouldnt have to deal with unprofessional receptionists who wont listen to me and my concerns. I asked to speak with someone and the receptionist, Abby, said Dr. Desai isnt available, and I asked if she can have him call me back, to which she answered, Im telling you now, hes not going to answer. The disrespect and apathy Ive had to deal with is despicable. I was so excited for the appointment, after finally regaining hope that I can find pain relief after a terrible weekend of the most excruciating pain in my life. If youre going to treat patients with disabilities, you need to make accommodations and do better. Or else you shouldnt be in the healthcare profession. YOU ARE PUTTING PATIENTS IN DANGER WHEN YOU DROP THEM SUDDENLY AND LEAVE THEM WAITING FOR MONTHS TO BE TREATED. I think the office would be significantly better if they hired receptionists who didnt aggressive and who actually know phone etiquette. Cant count the number of times Ive been hung up on. So sad to be living in chronic pain and wait to see a pain specialist with hope and then for it to be crushed by ableism.

Anonymous Via RateMDs - Dr. Carl Wang

5 years ago

Dr. Wang was extremely patient, professional, and knowledgeable. He explained gave me a thorough explanation of what might he going on with my low back. He was fantastic! I an so grateful that my PCP made the referral to Dr. Wang.