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Dessie Clark
Via
Google Business Profile
2 years ago
jo b reyna
Via
Google Business Profile
2 years ago
Parking limited to parnell parking. Parking garage is available but know your directions of north south east or west. Got lost several times in the woodlands area. Late for appointment by 2 hours as hard time finding them staff very courteous and took me any way since I showed up. Due for cataract surgery at Humble TX location soon.
Marisa Rincon
Via
Google Business Profile
3 years ago
Stephen Kurtz
Via
Google Business Profile
3 years ago
Edited:Amending review. Nick Shoffner, administrator for this location, contacted me personally this morning (day after the bad experience) to apologize and offered to go as far as personally delivering my glasses to me today (on a Saturday). Ultimately we wound up meeting back at the store where he got me taken care of. Thanks again, Nick, for turning a bad experience into a good one. Im only leaving four stars because the drawback to this location, on the optical side, is there is not a very large selection of frames available for purchase. In the end I found something in my budget that I liked, but if youre looking for a ton of frame options this might not be perfect for you.Original review:Staff on my initial visit were friendly, everything went fine. My review is primarily regarding picking up my glasses once they were ready.I received a call late yesterday that they were ready. Unfortunately too late to make it over to pick them up. I asked what was the latest I could pick up the next day (today) and was told as late as 3pm, so I told the lady who called me that I would be there between 2-3pm the next day to get them. I left work early today and arrived just prior to 2:30pm only to discover that the office was closed, all staff had left. I called the main customer service line and was told they probably decided to leave early.Of course today is the Friday before a holiday, so now Im stuck without my glasses over a long weekend and will have to leave work early yet again on Tuesday to try picking them up again.Dont tell your customers that youre open til a certain time if, in reality, youre open until staff decide they want to close. Dont advertise business hours that arent accurate if, in fact, theyre subject to random change.Thanks for keeping me half blind for an extra four days. Yall have been super helpful.
DJ9 DJ9
Via
Google Business Profile
3 years ago
Lens replacement surgery by Dr. Barker in Austin. Phenomenal experience with this doctor and his staff. Follow up appointments prompt and thorough. Can't wait to be six months post op and know the outcome of this top notch lens replacement LASER surgery. No blade in my eyes....
9595 Six Pines Dr #6240
The Woodlands, TX 77380
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