I have been treated at New England Eye Center for over 10 years and have always had a positive experience. The practice is busy but the doctors and technicians I have worked with have always seemed efficient, caring, well-trained, attentive to concerns, and (most important) very capable. In 2018 they moved from somewhat cramped quarters to a new location on Concord Ave, and my recent experience there was positive.Another reviewer complained of excessive phone hold times, but I have not been on hold longer than 2-3 minutes and usually it is much less than that.