Completely professional yet personal visit. Dr Chan one of the best doctors Ive ever had.
The reception, techs and Dr. Chan are amazing! They are so kind and helpful. They are thorough and knowledgeable. Very happy with them and the care they show my teenage daughter!
Edit: I heard from the office a few hours after I posted my review. It seems there was no record of my calls or messages on their end. They were extremely apologetic and acknowledged that I should have heard back from the team already. They immediately made a plan to rectify the issue. I am adjusting my review because this is the level of service I initially received.Original Review:I had my first appointment with Dr. Cottle on June 13, 2022 to discuss my Keratoconus diagnosis. The appointment went well and the office was going to call my insurance to better understand my coverage for the cross-linking procedure. I was told I should hear back in about 3 weeks. Almost 3 months later, I have yet to receive a phone call from the office. I called back multiple times because my insurance changed. I left messages and one time spoke with someone. Still, no phone call back to confirm my coverage or follow up. I'm disappointment and will need to find a new doctor to have a consultation with.
Dr Cottle and the team are all friendly, efficient and professional.