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Lori Aldrich
Via
Google My Business
- Clarkston
1 month ago
I have been going to here for a long time. Kind and very professional. Dr Wilkinson is great! Julie at the front desk went above and beyond to help me! Thank you to everyone there!
cheryl smith
Via
Google My Business
- Pontiac
2 months ago
Do not go to this establishment. My initial consultation was with Dr. St. Louis, who was rude, sarcastic and dismissive as I struggled to get the correct prescription in my first three attempts. Even switching doctors to Dr. Dustman within the same practice has not helped. While at first she was refreshingly knowledgable and compassionate, my prescription was still not right. When I arrived for an 11:15 am re-check appointment to seek a solution, I waited an hour and a half before I became frustrated and decided to leave. I was told it was a busy morning. The office staff never offered an apology, nor did they explain when I checked in that the doctor was running significantly behind, as if this was business as usual (it seemed pretty early in the day to be that far behind unless they were scheduling appointments every 10 minutes). I have no idea how much longer I would have waited beyond the hour and a half, but I do know there were two other patients in front of me waiting to see Dr. Dustman, so likely another 45 minutes at least. I intend to persist until I can see clearly, but I will not return for an annual exam next year.
Anonymous
Via
WebMD
- Dr. W. Scott Wilkinson
4 months ago
Great Doc but they forced me to pay for refraction which was not done on 12/12/23. Spoke with manager and she told me they will credit $55 charged to me. I received a bill yesterday saying I owe them! Nothing was credited. Called yesterday and no body returned the call. Weak management for such a great Doc. Vijaya Pancholi (A/C 365616).
Tina C.
Via
Yelp
- Pontiac
7 months ago
I have been coming here for 50 years, yes, 50!!!! I have NEVER waited so long for my appointments as I have in the last year. I'm not sure what is going on but nobody seems to be hustling, I don't really feel cared for. I had surgery and there seems to be a serious lack of response. I really don't care what the issues are. I will be taking my business elsewhere.
Susan Harroun
Via
Healthgrades
- Sherry Dustman, O.D.
1 year ago
I've had glasses since 8th grade. I'm 65. I never wore the glasses because they made my vision worse. Finally, I stumbled (pun intended) across Dr. Dustman's office. She changed my life. She understood what I'd been trying to explain to all the other drs I've seen and FINALLY, I have glasses I can actually SEE through, and it's incredible! I highly recommend Dr. Dustman. She's professional, very pleasant, answers questions, takes her time and makes you feel like you're the only patient she has all day. I'll never visit another opthamologist.