Ophthalmology Associates

5.0

7335 reviews

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Marjorie W. Via Yelp - Fort Worth Main Office

2 years ago

The Doctor's are all FIVE Star. However. the Insurance Verification staff, namely, Kelly, is greatly lacking in Customer Service skills and Insurance Benefits Verification. On August 30th, I had an appointment with Dr Hajovsky for my AMD. I learned I would require injections. As I checked out, I was asked to sign up for an "assistance program." I have Tricare Prime, but filled out the forms. I later learned I was approved with a $10 copay. I had also received a message from Kelly, saying my coverage was changing effective 8/31. (I have had Tricare Prime since 2000. Nothing has changed.) I was seen on 9/2 for my first injection. When I checked out, I should have been charged $33, but the front desk support was confused by the program assistance that required a $10 copay so charged me $43 instead. I then called Tricare, I verified benefits for the Eylea Injections which ARE a covered service and my only responsibility is the $33 office visit copay. I then calledI Opthamology Associates and spoke to Kelly who was defensive, abrupt and outright rude, when I addressed the copay discrepancy.I highly urge Opthamology Associates to find Kelly a position NOT working with the patient as her people skills are greatly lacking in my honest opinion.

Nancy B. Via Yelp - Fort Worth Main Office

6 years ago

Because of my great experience with Dr. Warren several years ago, I felt confident in returning with a new issue. I saw Dr. Han for what I thought was an ocular migraine that turned out to be Shingles on the left side of my head. I was prescribed an antiviral and something to help calm the nerve pain and told the next few days would be difficult. Difficult does not describe the pain! I was not precribed anything for the excrutiating pain and when the office was contacted, I was informed he didn't order pain medication. Had I known how really painful the next few days would be without analgesics, I would have chosen another practice where compassion is considered a part of the treatment. A few nights later, I called the emergency number only to wait 45 minutes and then have to repeat the call. When I explained the severe burning and itching of the eye, I was given a lecture on Shingles but no suggestions as to how to alleviate it. I have nothing but the highest regards for the office staff. I only wish the medical staff was as responsive.

Pamela P. Via Yelp - Fort Worth Main Office

6 years ago

My PCP's office says this place is very popular with my doctor's patients. Maybe so, but not with me. 1<br><br>The support staff, unless you're away from the doctor, is not particularly friendly and the person who performed the majority of the testing on my eyes, didn't want to hear that I was there with double vision. It seems that that complaint usually requires additionally testing, although it didn't the day I was there. The doctor was hesitant to answer any questions for fear of getting off schedule, but he did want to talk about lasik and contact lenses. He finally told me that I will need surgery for some growths on both eyes.