Ophthalmology Associates

5.0

7335 reviews

6986

345

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K. P. Sood Via Google Business Profile - Dr. Sean Healey

2 years ago

very knowledgeable and friendly

Kathyj Tull Via Google Business Profile - Dr. Theodore Margo

2 years ago

Shine Jo Via Google Business Profile - Hurst Town Center Medical Plaza

2 years ago

I would like to say Dr. Roberts is the best. I had some issues 12 years ago. He did screening test every 6 months and no meds and found out I was born like that change in my retina. So far no issues.Now I prefer to go back to this doctor after so many years for my vision changes as a result of ageing (after a long break). Front office staff is also great.My experience is so far so good.

Marjorie W. Via Yelp - Fort Worth Main Office

2 years ago

The Doctor's are all FIVE Star. However. the Insurance Verification staff, namely, Kelly, is greatly lacking in Customer Service skills and Insurance Benefits Verification. On August 30th, I had an appointment with Dr Hajovsky for my AMD. I learned I would require injections. As I checked out, I was asked to sign up for an "assistance program." I have Tricare Prime, but filled out the forms. I later learned I was approved with a $10 copay. I had also received a message from Kelly, saying my coverage was changing effective 8/31. (I have had Tricare Prime since 2000. Nothing has changed.) I was seen on 9/2 for my first injection. When I checked out, I should have been charged $33, but the front desk support was confused by the program assistance that required a $10 copay so charged me $43 instead. I then called Tricare, I verified benefits for the Eylea Injections which ARE a covered service and my only responsibility is the $33 office visit copay. I then calledI Opthamology Associates and spoke to Kelly who was defensive, abrupt and outright rude, when I addressed the copay discrepancy.I highly urge Opthamology Associates to find Kelly a position NOT working with the patient as her people skills are greatly lacking in my honest opinion.