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teresa davis
Via
Google Business Profile
- Main Office
1 year ago
I called to make an appointment for an eye problem. The girl I spoke with initially was very friendly. However, when they checked my insurance, they said I was out of network. I contacted my insurance and the provider was in network. I spoke with Cindy, who was very condescending and refusing to listen that perhaps they made an error. I then contacted my insurance company, And they even contacted the practice and spoke with her and she refused to accept that our insurance was in net work. My insurance company was baffled because they had never had someone refuse them telling the provider was in network for a patient . I requested to have the office manager contact me, but no one has responded. Im not even convinced the office manager was given the message . Cindy immediately said she was in a meeting when I asked for the manager. Very poor customer experience. Cindy did not even want to book my appointment because she said they were not in net work, and that they dont have the wrong information and I would need to be self-pay. Thats not how you should ever treat a potential patient. Would not advise going to this practice. Im sure the providers would be very upset if they were aware of this situation.
John Buck
Via
Google Business Profile
- Main Office
1 year ago
My check-up was great. The people are curtious, and considerate.
Christina Mason
Via
Google Business Profile
- Main Office
1 year ago
They nice done there job thanks.
Eric Smith
Via
Google Business Profile
- Main Office
1 year ago
Jan Campbell
Via
Google Business Profile
- Ashley San Filippo, M.D.
1 year ago
She's awesome, friendly caring, listens and shows she cares