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Doug Spicer
Via
Google Business Profile
2 years ago
I really, really like this place.The doctors are excellent. THE PHONE SERVICE STINKS. Every time I call between 0800 and 0830 the message is: The office is currently closed, normal business hours are 0800-1200. This is normal for the phone support staff. This review is for phone staffs indifference to this issue, whos response to this issue is We are busy, and only three of us here, tough. What does it take to switch the phone to message used when open, at 0800 rather than 0830, answer: SECONDS, results: customer satisfaction goes up!
Julie Hatt
Via
Google Business Profile
2 years ago
Victor TN
Via
Google Business Profile
4 years ago
* THIS REVIEW IS JUST FOR THEIR PHONE SYSTEM (so far)*Good luck trying to reach this office via phone. Ive been trying to call them to schedule an appointment for a family member for the last 2 days from 11AM-12PM then again from 1PM - closing. Yesterday (Wednesday)....called them at 12PM...got the message saying they are open on Monday-Friday from 8AM-12PM then again from 1-4PM. Called back several times from 1PM + ....same message. Ok....perhaps they got off early. Ill try again tomorrow.Today (Thursday), I tried calling from 11AM-12PM, same message (no problem, perhaps they are busy turned on the messaging machine early). Ive been on the phone every 5-10 mins trying to call them from 1PM til now (3:46 PM), still same message: Our office hours are.....please call back during those hours. Wow, how hard is it to reach them? Im seriously considering just driving there as they are only 10mins away. Im sure the doctors staff are great people like other reviewers say....provided you can get thru their telephone system to actually make an appointment to visit the office. Seems like their messaging machine has been on the whole day--I guess Ill have to try tomorrow (Friday).I tried calling again a few times in the morning on Friday, but got answering machine again, so I just drove there after lunch saw that they had a closed today sign in front. Perhaps theyve been closed for the last few days due to some unforeseen circumstances? Anything is possible during these Covid times. Ill try again next week.*Update* - after 1 week, I was finally able to reach them the lady I spoke to was super polite friendly. Adding 1 star as I was finally able to get through the phone system to reach a real human.*2nd Update * : After encountering the friendly staff doctors, Im updating the review to 5*. The friendliness, professionalism, and overall loving nature of the doctors nurses just surpasses everything makes all the headaches trying to reach them worth it. Btw, seems there is an option to leave a message now (during office hrs) an option to call the doctor on call for emergencies, so their phone system has improved as well.If you need any eye exam or eye surgery.... Do not hesitate to call them, you wont regret it. Oh, and if you cant reach them by phone, just drive there.
lili figueroa
Via
Google Business Profile
4 years ago
James Jones
Via
Google Business Profile
5 years ago
If it were not so sad I would have to laugh from two posts 6 and 8 months ago about the phone system. I called Tuesday morning at 11:45 about a problem. They told me the triage nurse checked her voice mail every 30 minutes. Almost 5 hours later she called back at 3:57. I called her back at 3:58 and they had already shut the phone system down for the day! I figured she would call back on Wednesday which she did not. I called back Thursday morning and talked to the office about the problem but they couldnt care less. I am happy with the doctor but the office problem continues.Dr Scruggs did surgery for entropion correction. He did a superb job. Give stars for him but their office practices still need a lot of work.
2715 Rebecca Lane
Orange City, FL 32763