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carolyn coleman
Via
Google My Business
- Zelda
1 year ago
Greg and Jan Hardin
Via
Google My Business
- Sturbridge
1 year ago
Saralee Stokes
Via
Google My Business
- Sturbridge
1 year ago
Rebecca Taylor
Via
Google My Business
- Zelda
1 year ago
Yesterday was a disaster as far as my experience with MEP, and unfortunately it was also the culmination of other less than desirable experiences there.Let me say first that Dr. Donnithorne, her manner and her work have been exemplary and I believe that she was totally disrespected by the company yesterday with what looked like a ridiculous schedule and overwhelming number of patients to see.Yesterday I arrived at 250, or so, for my 3 pm checkup appointment following last week's surgery. I left at 5:40. I have suggestions for your administrative staff if your reaction is that it was an unavoidable situation. Every patient, not to mention members of the staff, deserves better treatment and service than what I saw and heard Yesterday. In addition, I was taken back for a totally unnecessary test, as the staff discovered by looking at my chart, this after trying to make the test "work". I don't blame inexperienced staff, but rather the chart having problems. After finally being escorted to the room to see the doctor, I was taken out because another nurse or assistant waltzed in and told the person helping me that I was not next. There were older people that sat there for several hours, so I didn't mind being moved for them, but the whole afternoon showed no consideration for your patients and a need for change from the policy and managerial operating of this business.Dr. Donnerthorne asked her assistant to have "Brad" call me and I would like to talk with him if he is the office manager. I have a long list of other things that have happened over the past few months and I'm not going to spend my time typing on my phone.I am very appreciative of the medical treatment that I have received there, and of Dr's. Benkwith and Donnerthorne, but you have have work to do with your office policies and I will be glad to help solve some if them.
Mary Hartley
Via
Google My Business
- Zelda
1 year ago
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