Mann Eye Institute
5.0
South Austin Location
5.0
1092 reviews
  • 5
    1060
  • 4
    32
  • 3
    0
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    Amanda Hodges Via Google Business Profile
    2 years ago
    Excellent experience. From the first phone call to post-op, customer service was amazing. The procedure was quick, I was well informed and Ive had great results. I could read the clock on my wall when I woke up from the post-op 4 hour nap. Amazing!!
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    Tim Thornton Via Facebook
    2 years ago
    Great doctor(s) and horrible billing department who tells you one thing and then comes back later with new bills and when you try to talk to them about the bill, they want to explain the insurance procedure to you. We understand insurance, but when you dont know what insurance is going to cover--DONT TELL THE CLIENT THAT INSURANCE HAS TAKEN CARE OF EVERYTHING ELSE, ONLY TO COME BACK A MONTH LATER WITH A NEW BILL. And if you dont listen to the insurance billing process repeatedly--they have no problem hanging up on you on a recorded line. It doesnt matter if it is recorded, because no one in management is listening to the recordings. Its just something they have to do or say--Im not sure which. Its not so that they can learn and change their customer service procedure. So, Great doctor. Terrible sense of customer service.
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    Steven Chambers Via Google Business Profile
    2 years ago
    The lasik experience was a very good one. I have a lot of apprehension with medical procedures but the techs (Elvia, Anyssa, and Andi) were very comforting. The surgery went very quickly and Dr. Paul Mann did a great job.
    Google Business Profile
    Vartkes Krikorian Via Google Business Profile
    2 years ago
    Facebook
    Thmtham Mlaco Ntaun Via Facebook
    2 years ago
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    2600 Via Fortuna, Suite 400 Austin, TX 78746
    https://www.manneye.com/locations-directions/south-austin-location/
    512.327.4123
    OR