Mann Eye Institute
5.0
South Austin Location
5.0
1016 reviews
  • 5
    984
  • 4
    32
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    0
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    Yelp
    Mark B. Via Yelp
    13 years ago
    My initial phone call with David was very informative. I set up an appointment for 3 weeks (no contact period) and met Kevin who was personable and very knowledgeable. The surgery went as expected and uneventful. It was quick and painless. They have the latest and most advanced technology. The results are awesome. I can see without glasses or contacts. Thanks to Kevin, Connie, and Dr Paul Mann for suggesting Blended Vision. I was reluctant to try Blended Vision but 3 days after the surgery, I have determined it is perfect for me. At 51, I was needing reading glasses occasionally, or sliding my contact to the side. With Blended Vision, I can see up close and in the distance. It didn't take any time for me to get used to it.
    Yelp
    Caitlin K. Via Yelp
    13 years ago
    My husband and I went for the free consultation for LASIK and scheduled him for the procedure. Julie was extremely helpful and helped with some rescheduling issues and a lost prescription all via email.<br><br>The day of the procedure, we arrived at 3 o'clock for his appointment. We waited until 4:10 until a young man gathered everyone together to go over the drops and post-surgical instructions. While they were going over everything, my husband was called to the back, but wasn't able to go when called because of this. I felt this was a very poor use of time and after waiting for so long, they should have been done going over post-op care long before. <br><br>Once in the back, the technician came in and cleaned his eyes with a gauze with no gloves on and she left the room without washing her hands. I saw several employees in the back operatory hallways walking around with Starbucks and in a medical facility that needs to be kept in the break room. <br><br>I got to stand outside and watch the surgery on a tv monitor. It was quick and even though my husband was not very happy immediately after, his memory of the procedure is fading quickly and he's ecstatic that his vision is basically perfect three days later.<br><br>He did complain that he didn't meet the doctor until the day of the surgery and he felt as though he was "scolded" a bit during the procedure. Upon completion of the treatment, he was shuffled right out the door, no time to decompress and no one to ask questions to on the way out. <br><br>This is a kind of "get-in-get-out" place that seems to have a huge disconnect between the front and back offices. I think they still deserve four stars, but for my surgery I will be looking for a smaller, more compassionate office.
    Yelp
    Charlize T. Via Yelp
    13 years ago
    After a bad experience at another clinic almost shut me off of LASIK, I have to say that I love this place. My LASIK surgery was one of the best things I've ever done for myself, and it was also a great experience thanks to Dr. Mann and his staff.<br><br>First, I thought I'd never have the guts for LASIK because I pass out every time I need to have blood drawn. Actually, sometimes I pass out while the nurse is prepping me to have blood drawn, even before a needle touches me! It's a very embarrassing situation that I've had to live with my entire life so to actually volunteer to have a procedure done to me was a big deal. <br><br>So how did I survive LASIK and why am I so happy?<br><br>The staff:<br>Wow, the staff here is amazing. From the moment you schedule your first appointment, to all the follow up appointments you have, everyone here is consistently giving customers their 100% best. They're kind, understanding, cheerful, and caring. They're also clearly very happy to be working here which gives the place a good vibe the moment you step inside the office. I also met Dr. Mann the day of my procedure and he is probably one of the coolest doctors around. (Good vibes do spread down from the top). <br><br>Decor:<br>The waiting room has a lot of good light and is pretty spacious, which is good since a ton of patients come through here. It's not uber fancy but it's clean and well-kept, and there's plenty of magazines and water, and even snacks sometimes. You won't be sitting long though, they're on schedule here. <br><br>Procedure:<br>First, I love how hygienic they are here. Regardless if it's your first appointment or your 4th, they always consistently wipe down any surfaces your face will touch with an alcohol pad. They also made me feel comfortable during each appointment, patiently answered any questions and even educated me on my eyes, so I was not concerned about the LASIK procedure during any of the initial appointments. <br><br>The day of the procedure I started to feel a little nervous (the same feelings I get when I'm about to give blood which also includes dizziness, shortness of breath etc..) they gave me a valium, and it worked like a charm. I relaxed immediately. There's also multiple staff members and doctors, as well as Dr. Mann, which all stand around you while your having it done (you're not alone in a dark room like in the scary movies) and hearing them talk to each other was the last touch I needed to put me at ease. The procedure was painless and quick, actually the procedure was so quick that I didn't even have time to process that I just had LASIK surgery. The surgery was over and I thought there was more to do. lol (The only thing I felt was a slight pressure on my eyes which lasted 2 seconds per eye, so if you close your eyes and touch them with your finger, that's what it feels like).<br><br>After that I went home and slept for the rest of the day. One of the best sleeps ever too. I woke up, drank some water and went back to sleep without testing my vision. But the next morning, wow, it was like night and day. I had perfect vision, what a surreal experience. <br><br>I did need to use a lot of drops during the first week of recovery but it's been a while now and my eyes are perfect. It's like I was born with perfect eyes just like everyone else who has perfect eyes. To this day I have 20/15 vision and the best part is that I no longer have to waste time and money buying contacts, solutions, waiting in line etc.. plus putting contacts on, taking them off, having red, burning eyes, or dealing with glasses, cleaning them, fixing them etc.. such a hassle. My life is SO much better now, that LASIK was more than worth every penny.<br><br>Thanks to Dr. Mann I had a LASIK procedure at a much more affordable cost than other centers, and returning for follow up appointments was always nice because the staff is so gracious. <br><br>Overall: This was a wonderful experience and one of the best things I've ever done for myself.<br><br>** Note: I had a bad experience at Dr. Dell's laser center and I ended up not having my procedure there because the staff was SO rude and careless. Not to mention I had to ask them to wipe the surfaces of the machines which were filthy and they didn't even have any alcohol pads! I used a kleenex from my purse and the surface was covered in make-up and someone else's skin oils. Gross! They are also a lot more expensive too, so I said goodbye. (I almost quit having LASIK done at all until fellow yelp reviewers as well as a real life friend recommended Dr. Mann with raving results, I'm very grateful for having taken their advice to give Dr. Mann a try.)
    Yelp
    Carrie S. Via Yelp
    13 years ago
    This place is amazing! After telling me I should get Lasik for about a year, my boyfriend finally convinced me to just go for it. So he took me to Mann Eye, the same place he got Lasik at several years ago (but their Houston office.) He said they were the best...and they really are. I had no unusual complications (typical dry eye for a few weeks after, and some burning about an hour after surgery...not fun but I made it through!) and the staff was super super nice. I was absolutely terrified the day of my surgery, and the staff and doctor were very sweet, politely answered all my questions and concerns and reassured me that it was a safe and quick procedure. The doctor talked me through the whole surgery, itself, too.<br><br>Love this place! If you're considering getting Lasik, DO IT AND DO IT AT MANN EYE!!!!!!! It has changed my life and these people are pro and super friendly!!!!<br><br>Had a misunderstanding with the people in the billing department in Houston...they drafted a payment from my account without my signature on paper or my permission on that date, I overdrafted and got pretty effing pissed. BUT all in all I would still highly highly recommend this place to anyone. GET LASIK HERE!! JUST DO IT!!
    Yelp
    Emily G. Via Yelp
    13 years ago
    I had horrible vision for 30+ years and finally had Lasik at Mann. Overall, it was a great experience. The staff and physicians are super friendly and personable. Their technology is the most up-to-date available. The office is nice and convenient, and I was seen relatively promptly at most of my appointments. The only reason I'm giving them 4 stars instead of 5 is that their appointment system is a little squirrel-y. After my very first, free initial evaluation, the person I saw set me up with an appointment for the second, in-depth evaluation. He wrote the appointment down on a piece of paper. I planned my whole work day around making that appointment and then the night before I get an email that the appointment is at a different time later in the day. When I called to complain, they did accomodate me, but then it happened again where I was just set for 2 random appointments post-surgery without even being consulted as to whether they fit with my schedule. Again, I called to have them re-scheduled, but it would've been nice if they'd just checked with me first. If you stay on top of that, you'll have a great experience.
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    2600 Via Fortuna, Suite 400 Austin, TX 78746
    https://www.manneye.com/locations-directions/south-austin-location/
    512.327.4123
    OR