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Meghan S.
Via
Yelp
7 years ago
I wasn't particularly motivated to get Lasik ... until my husband had his done last month at Mann Eye, and he raved about the experience and the results. So I figured, what the hell? Might as well get perfect vision for 2018.<br><br>Scheduling the free initial consult was easy, just a few minutes online. They email you three forms you can print and complete in advance, so the check-in is a breeze. Every single staffer I met was courteous, professional, and prompt. The team explains everything thoroughly, so you can make the choice about the procedure and payment method. Dr. Cessac is the director of the center and also performed my exams. She was kind and patient. After meeting her, I was reassured that they use the very best technology and standards of care to ensure optimal outcomes.<br><br>The day of the procedure, everything is like clockwork. They explain everything beforehand, and then a dedicated staffer is right beside you to explain everything as it's happening, too. My husband got to watch the whole thing on the monitors. <br><br>The true measure of a business is how they respond when things go wrong -- I had a very, very rare complication the morning after my procedure wherein my eyes became dehydrated and my corneal flaps slipped. Fortunately, they see all their patients the morning after the procedure, so it was addressed quickly (there is also an emergency number patients can call). Dr. Cessac rehydrated my eyes and very thoroughly explained what happened, what she did to treat it, and what I could expect going forward. <br><br>My surgeon, Dr. Mike Mann himself, called me at home a few hours after they fixed the dehydration to make sure I was well and to answer any questions. They also had me drop by the following Monday for just a few minutes, to triple-check and reassure me that everything was great. Dr. Tremblay did that exam, and his bedside manner is impeccable. <br><br>I work nights, so scheduling things among daywalkers is often a problem. Not so with Mann Eye! The staff has bent over backwards to make sure my appointments are convenient for me. They are masters of efficiency; I never have to sit around like at any other doctor's office. But you're never rushed, they are patient with as many questions as you may have. <br><br>I wouldn't send a friend or loved one anywhere but Mann Eye Institute. It was a fantastic experience from start to finish. If you're going to do Lasik, it makes sense to go to the place that will give you the best possible care. In Austin, that's Mann Eye Institute.
Olga Rodgers
Via
Google Business Profile
7 years ago
Gloria R.
Via
Yelp
7 years ago
The staff is courteous and knowledgeable. During my first appointment the testing done was thorough and the staff member explained the purpose of each of the tests. Dr. Tremblay is professional and explained what had been found in each of the tests. He was enthusiastic, seeming to enjoy his work. I appreciated his detailed explanation of what had been found and his immmediate referral to a specialist to take care of my problem. He was not hurried nor impatient; in fact, Dr. Tremblay met me at the check out area and made sure that an appointment was made for me with the retina specialist as soon as possible. Because of the ongoing remodel the wait time for the appointment was unusually long, but the staff was pleasant. I'm so glad that I found this group of professionals and would refer them to anyone with concerns for their eyes or just a routine eye exam. The staff is excellent.
Shell Guzman
Via
Facebook
7 years ago
They are awesome! I had -5.75 vision (blind as a bat) and just 1 day after my procedure I am now seeing 20/15!!!!! Very professional and helpful!!! I hate that I waited so long to do this for myself! If youre thinking about it....GO TO MANN EYE INSTITUTE!!!!!
Reggie Slocum
Via
Facebook
7 years ago
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2600 Via Fortuna, Suite 400
Austin, TX 78746
OR