Dr. Andrew Ross

Everyone was professional and very efficient and everyone was smiling! My questions were answered and my fears were alleviated. Everyone talked to me, not at me!

Anonymous Via WebMD

4 years ago

I am so happy with the whole team @ The Eye Institute of West Florida! From initial visit, to pre-op exam/visit, to day of sx (check in, anesthesiologist, RNs, post op, etc), to checking in the day after surgery. Everyone took the appopriate precautions (in this Covid era) during all my visits and on the day(s) of surgery made sure I had no concerns and was comfortable. They have set the bar so high that I now feel like I need to find this kind of care with all my doctors/specialists. Absolutely recommend!!

Anonymous Via WebMD

4 years ago

With the extra precautions and care this facility provides, I had a total of nine different medical and clerical staff work with me. Each were professional, courteous people - ensuring I understood each step. Absolutely no concerns about wholeheartedly recommending West Bay Eye Institute.

Anonymous Via WebMD

4 years ago

Taking off one star for their billing department who called me today after I had surgery on Tuesday to collect what I owed, and then did not ask, but went ahead and charged me for next weeks surgery, saying they had to order the lens which is a lie, the dr told me they had all lenss in house and if I changed my mind the day of surgery it was not a problem. Who has $7000 they can just pay?? She did not offer any other options. Very disappointing for an otherwise stellar practice. It has put me in a financial bind and is the only Doctors office I have ever been to that put the money before the patient.