Kovach Eye Institute

My appointment was at 2:15. I was not taken into to start my exam until approximately 2:50. I never left the office until 5 pm. No one ever noted the late start. I think the office needs to do a better job of acknowledging that the patients time is just as important as the doctors and his support staff. This has routinely happened over my last few appointments. Perhaps they are also overbooking? Additionally, my exam began with having a photo taken of my retina. I had no idea why this was being done and needed to ask several questions. Again, I feel the office had failed to communicate with me about what my exam was going to include at this appointment. The explanation given to me in response to my inquiry did answer my questions but I felt as though I had to drag the information out of them.

Carmen Ortiz Via Google Business Profile - Naperville

11 months ago

Kovach Eye Institute has a great service. I needed a sooner appointment than the one I had scheduled, and they were able to give me one with another doctor.

George Arends Via Google Business Profile - South Barrington

11 months ago

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Kovach Eye Institute

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