Sort By:
Carolina Ruiz
Via
Google My Business
- Tracy Office
1 year ago
Highly recommend! It's been 2 months after my epi lasik surgery and I wish I would have done this sooner!. Thank you Marleny and your team! They make you feel like family and provide all the care and info you need.
Dave Brunswick
Via
Facebook
- El Cerrito/Contra Costa
1 year ago
Because they spammed me with unsolicited DM
Oscar A.
Via
Yelp
- El Cerrito/Contra Costa
1 year ago
11:00 appointment, showed up 10 minutes prior, still waiting in lobby 40 minutes later. Seems like they overbook on purpose to try and 'catch' as many potential customers as possible which speaks volumes in my book. Nice enough people working there, but business practice is suspect, and we're talking about my eyes here. No thank you.
Tee W.
Via
Yelp
- San Jose/Silicon Valley
1 year ago
I had Epi-lasik done years ago and now my eyes are starting to go bad again. Fortunately, I was promised that all future surgeries were covered. Sounds amazing if they would actually call or email back. I feel they are going to try and weasel their way out somehow judging by the reviews here. I had to pretend to be a new patient requesting more info for anyone to respond. Of course, then the sales rep reaches out and tells me the office will call. Still crickets.... I will escalate this through the proper channels.
Jason S.
Via
Yelp
- Walnut Creek/Contra Costa
1 year ago
I don't like giving reviews, but this needed to be done. Went to the Walnut Creek location for my first ever lasik consultation. They required me to put down a 10%+ deposit down. Luckily it was refundable. I went to different consultations, quickly realized Ellis Eye gave me the absolute highest price. I called to ask for a refund, seemed like they wanted me to do the procedure with them so they provided me with a cheaper number that was 1,400 cheaper.. The next following days I called back and asked for my deposit refund. The doctor said ok we'll give you the refund but you could hear it in her tone she was not happy about it. As two weeks passed by, I still have not received any receipt or notification about my refund. I called Ellis Eye, they transferred me to the doctor Christina Kerr, I was definitely playing phone tag which was annoying. Finally, got the chance to speak with her and she said she would transfer me to accounting? They never picked up and answered. She stated they would contact me by end of day.. three days went by no contact. I called back Monday she didn't call me back after I called her 3 times. I called Ellis Eye medical center, and there was a very nice lady that helped me with the refund within minutes.. I apologize on not remembering her name but she was amazing. Definitely would give 1 star but the nice lady deserved better. Finally got my refund 3 weeks after.. why on earth does it take phone tag and 3 weeks for a damn refund.. horrible service