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Jorge H.
Via
Zocdoc
- Bao Truong, M.D.
3 years ago
Victor TN
Via
Google Business Profile
- Orange City
3 years ago
* THIS REVIEW IS JUST FOR THEIR PHONE SYSTEM (so far)*Good luck trying to reach this office via phone. I've been trying to call them to schedule an appointment for a family member for the last 2 days from 11AM-12PM & then again from 1PM - closing. Yesterday (Wednesday)....called them at 12PM...got the message saying they are open on Monday-Friday from 8AM-12PM & then again from 1-4PM. Called back several times from 1PM + ....same message. Ok....perhaps they got off early. I'll try again tomorrow.Today (Thursday), I tried calling from 11AM-12PM, same message (no problem, perhaps they are busy & turned on the messaging machine early). I've been on the phone every 5-10 mins trying to call them from 1PM til now (3:46 PM), still same message: "Our office hours are.....please call back during those hours." Wow, how hard is it to reach them? I'm seriously considering just driving there as they are only 10mins away. I'm sure the doctors & staff are great people like other reviewers say....provided you can get thru their telephone system to actually make an appointment to visit the office. Seems like their messaging machine has been on the whole day--I guess I'll have to try tomorrow (Friday).I tried calling again a few times in the morning on Friday, but got answering machine again, so I just drove there after lunch & saw that they had a "closed today" sign in front. Perhaps they've been closed for the last few days due to some unforeseen circumstances? Anything is possible during these Covid times. I'll try again next week.*Update* - after 1 week, I was finally able to reach them & the lady I spoke to was super polite & friendly. Adding 1 star as I was finally able to get through the phone system to reach a real human.*2nd Update * : After encountering the friendly staff & doctors, I'm updating the review to 5*. The friendliness, professionalism, and overall loving nature of the doctors & nurses just surpasses everything & makes all the headaches trying to reach them worth it. Btw, seems there is an option to leave a message now (during office hrs) & an option to call the doctor on call for emergencies, so their phone system has improved as well.If you need any eye exam or eye surgery.... Do not hesitate to call them, you won't regret it. Oh, and if you can't reach them by phone, just drive there.
Pierre D.
Via
Zocdoc
- Bao Truong, M.D.
3 years ago
Paul Neely
Via
Healthgrades
- Ryan Scruggs, M.D.
3 years ago
Dr Scruggs and his wife are amazing
Shakira Giese
Via
Google Business Profile
- DeLand
3 years ago
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